Guest Services. Assistant
3 days ago
Company Description
York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth, offers an upscale 4-star accommodation experience. Located within walking distance to Orchard Road, the hotel boasts 407 well-appointed rooms and suites, featuring a variety of facilities and amenities. With 8 function rooms accommodating up to 450 guests, the hotel caters to business meetings, milestone celebrations, and events. Guests can also enjoy an array of dining selections at the White Rose Café, known for its Western and Asian cuisine, as well as the popular Penang Hawkers' Fare. Enjoy a serene escape while remaining minutes from the bustling heart of Singapore.
Role Description
This is a full-time on-site role for a Guest Services Assistant, located in Orchard. The Guest Services Assistant will be responsible for welcoming guests, providing exceptional customer service, managing guest inquiries and reservations, and assisting with administrative tasks. The role includes ensuring customer satisfaction, addressing guest concerns, and coordinating with various hotel departments to enhance the guest experience.
Qualifications
- Excellent Interpersonal Skills and Communication
- Experience in Customer Service and Customer Satisfaction
- Administrative Assistance skills
- Ability to work effectively in a team environment
- Proficiency in using hotel management software is a plus
- Fluency in English; additional language skills are a bonus
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