Customer Service Officer

5 days ago

Jurong East, Singapore Workle Pte Ltd Full time $33,600 - $36,000 per year

Job Information

  • Location: Penjuru Lane
  • Working Hours: Mon - Fri 8.30am to 5.30pm
  • Salary: $2,800 - $3,000 basic

Job Duties:

  • Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
  • To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
  • Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
  • Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
  • Coordination with booking agents or ship operators for status of supply schedule / vessel loading
  • Collaborate closely with the planner to ensure timely supply and coordination
  • Tally overall order received at the end of day to ensure all order is not missed out
  • Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
  • Closing of job orders for billing once job is completed
  • Handle customer complaints, provide appropriate solution and alternatives
  • Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction

Requirement:

  • GCE N Level, GCE O Level or Professional Certificate
  • 2 - 3 years' experience in Logistic Operations

EA License No: 19C9611

EA Personnel Reg No: R Teng Wei Mun (Celest)

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