Customer Service Officer
4 days ago
Job Information
- Location: Penjuru Lane
- Working Hours: Mon - Fri 8.30am to 5.30pm
- Salary: $2,800 - $3,000 basic
Job Duties:
- Committed to doing everything possible to prevent injuries and to maintain a safe and healthy environment.
- To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
- Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders)
- Prepare orders for Planner and follow-up with customers when there are incomplete information or documents
- Coordination with booking agents or ship operators for status of supply schedule / vessel loading
- Collaborate closely with the planner to ensure timely supply and coordination
- Tally overall order received at the end of day to ensure all order is not missed out
- Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery
- Closing of job orders for billing once job is completed
- Handle customer complaints, provide appropriate solution and alternatives
- Foster long-term, sustainable relationships with customers by maintaining open, transparent and interactive communication, thereby building trust and ensuring customer satisfaction
Requirement:
- GCE N Level, GCE O Level or Professional Certificate
- 2 - 3 years' experience in Logistic Operations
EA License No: 19C9611
EA Personnel Reg No: R Teng Wei Mun (Celest)
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