IT Support Engineer

3 days ago

Kallang, Singapore Systemsquad Pte Ltd Full time $38,100 per year

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support related to computer systems, hardware, and software. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, and a proactive approach to troubleshooting and resolving issues.

Key Responsibilities:

  • Provide first-level support for hardware and software issues on desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems (Windows/macOS/Linux) and business applications.
  • Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
  • Set up and support printers, scanners, and other peripheral devices.
  • Maintain and update asset inventory for IT equipment.
  • Assist users with account setup, password resets, and software installations.
  • Support video conferencing tools and meeting room technology.
  • Collaborate with other IT team members to resolve complex issues and escalate when necessary.
  • Ensure security and privacy of networks and computer systems.
  • Provide excellent customer service and training to end-users.
  • Document technical issues and solutions in the ticketing system.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 1–3 years of experience in desktop support or IT helpdesk role.
  • Proficiency in Windows and Mac operating systems.
  • Solid understanding of networking basics (TCP/IP, DNS, DHCP).
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Strong problem-solving and multitasking skills.
  • Excellent communication and interpersonal skills.

Preferred Qualifications:

  • IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation.
  • Experience with ticketing systems like ServiceNow, JIRA, or Freshdesk.
  • Knowledge of virtualization tools (VMware, Hyper-V) is a plus.

Working Conditions:

  • On-site role (with occasional remote support, if required).
  • May require after-hours or weekend support during emergencies or scheduled maintenance.
  • Ability to lift and move equipment as needed.

Job Type: Full-time

Pay: $2, $3,100.00 per month

Work Location: In person

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