Product Support Manager, Information Products
2 weeks ago
- Customer Relationship Management: Manage and support corporate service providers and business users, fostering strong relationships and delivering exceptional service.
• Customer Insights: Conduct engagement sessions and usability testing to deeply understand customer needs and preferences.
• Product Development: Collaborate with corporate service providers and business owners to develop innovative data products that meet market demands.
• Performance Analysis: Monitor sales and volume metrics to measure product performance and identify optimization opportunities.
• Product Ownership: Assist the development and maintenance of back-office support systems.
• Pricing and Strategy: Conduct market research and analysis to optimize pricing and product offerings.
• Data-Driven Improvement: Leverage data insights to enhance existing products and services.
- Professional Qualification in Information System, Information Technology, Computer Science or Engineering
• Minimum 1-3 years of relevant experiences in developing digital information products and/or managing Product Lifecycle in data products or ecommerce portfolios
• Able to multi-task and cope with tight timelines
• Experience in product development and management
• Strong communication and interpersonal skills
• A team player who is independent, mature and accountable for the delivery of the role
• A keen interest in exploring new data trends and technologies
• Strong analytical and problem-solving skills
Accounting and Corporate Regulatory Authority
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