Customer Success Manager

Job description, low-code style:

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So let's cut to the chase. We're looking for a Customer Success Manager for our Scaled Segment to ensure our customers are realizing the full value from OutSystems products and solutions across their entire global enterprises.

Due to our exceptional growth, we're looking for key players in our Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.

Here's what a successful Customer Success Manager at OutSystems looks like:

• Serve as a dedicated point of contact and advocate for a portfolio of customers within the OutSystems Growth segment, building strong relationships and understanding their evolving needs.
• Proactively develop and implement scalable engagement frameworks to nurture a significant number of Growth segment customers, ensuring timely and value-driven interactions that accelerate product adoption and drive measurable business outcomes.
• Collaboratively develop and execute customer success plans that drive product adoption and achieve desired business results. This involves applying relevant business acumen, technical understanding, and product knowledge in a scalable manner.
• Partner closely with Account Executives and Customer Success Engineers to proactively identify and cultivate customer renewal and expansion opportunities, contributing to overall customer lifetime value.
• Act as a key advocate for the customer, effectively capturing and communicating their needs and insights to internal teams to drive continuous improvement and ensure their success.
• Continuously seek opportunities to innovate and improve customer engagement strategies, metrics, and processes within the scaled environment, contributing to greater efficiency and customer impact.

Must Have:

• 3+ years in client-facing roles with a strong focus on customer satisfaction and relationship building.
• Experience in Customer Success or Technical Account Management or Requirements Analysis or similar client-facing roles
• Experience supporting SMB or mid-market SaaS customers, understanding their growth drivers.
• General understanding of IT organizations and software delivery processes
• Demonstrated ability to influence internal and external teams to achieve customer outcomes.

Even Better:

• Intellectual curiosity
• Sense of humor

How you will be measured:

• Increasing product adoption
• Protecting customer retention
• Creating OutSystems advocates in your customer base

OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. At OutSystems, we operate like a startup at scale, where teams act as coordinated "startups" - a true Federation of Teams Culture. Our attributes define the core behaviors

that fuel our innovation and foster agility at scale. We encourage our team members to collaborate, focus on results, act quickly, understand our business and reinvent themselves.

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
• Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
• Disrupting the status quo is in our DNA. In fact, it's why our company exists.
• We "Ask Why" a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we'd love to hear from you

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.