Executive/senior Executive, Community Engagement

**Position Description**:
**Title: Executive/Senior Executive, Community Engagement (New2U Thrift Shop)**
**Department: Communications & Engagement**
**Reports to: Assistant Manager, Communications & Engagement**
**______________________________________________________________**
The Executive/Senior Executive, Community Engagement (New2U Thrift Shop) plays a crucial role in fostering relationships with the community, managing the operations of the New2U Thrift Shop, and driving initiatives to support the organization's mission. This role involves building partnerships, coordinating events, and implementing communication strategies to engage with stakeholders and promote community involvement.
**Duties & Responsibilities:
**1. **Community Engagement**:
- Build and maintain relationships with the community, including customers, donors, volunteers, and other
organisations.
- Engage with stakeholders to understand their needs and preferences, and identify opportunities for
collaboration and support.
- Represent the organisation at community events, meetings, and networking opportunities to enhance visibility
and promote engagement.
**2. **Partnership Development**:
- Identify, cultivate, and maintain partnerships with businesses, organisations, and individuals to support the
mission of the New2U Thrift Shop.
- Collaborate with potential partners to develop mutually beneficial relationships, including sponsorship
opportunities, donation drives, and promotional events.
- Negotiate partnership agreements and contracts, ensuring alignment with organisational objectives.
**3. **Thrift Shop Operations Management**:
- Oversee the day-to-day operations of the New2U Thrift Shop, including inventory management, pricing, and
sales strategies.
- Ensure that the thrift shop operates efficiently and effectively, maintaining high standards of customer service
and satisfaction.
- Coordinate with volunteers and staff to ensure smooth operations and adherence to organisational policies and
procedures.
- Collaborate with the team to develop strategies for increasing sales and expanding the thrift shop's reach.
**4. **Communication and Outreach**:
- Assist in developing communication strategies to promote the New2U Thrift Shop and its initiatives to the
community.
- Create compelling content for various communication channels, including social media, newsletters, press
releases, and website updates.
- Engage with stakeholders, including donors, customers, and volunteers, to enhance communication and build
relationships.
- Monitor and analyse communication efforts to assess effectiveness and make data-driven decisions for
improvement.
**5. **Event Coordination**:
- Plan and execute events and activities to promote the New2U Thrift Shop, such as fundraising events, donation
drives, and community outreach programmes.
- Coordinate logistics, secure venues, manage budgets, and liaise with vendors and partners to ensure successful
events.
- Collaborate with internal and external stakeholders to maximise participation and impact.
**6. **Reporting and Evaluation**:
- Track and analyse key performance metrics related to partnerships, thrift shop operations, and communication
efforts.
- Prepare regular reports on partnership activities, thrift shop performance, and communication outcomes for
management review.
- Use data-driven insights to assess the effectiveness of strategies and make recommendations for improvements.
**Requirements**:
- Bachelor's degree in business, marketing, communications, or a related field.
- Prior experience in partnership development, communications, or retail management, preferably in the non
- profit sector.
- Strong interpersonal skills with the ability to build and maintain relationships with diverse stakeholders.
- Excellent communication skills, both written and verbal, with proficiency in content creation and storytelling.
- Organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Proficiency in Microsoft Office suite and familiarity with social media platforms and content management
systems.
- Passion for the organisation's mission and values, with a commitment to making a positive impact in the
community.