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Reservations Officer
2 weeks ago
Benefits:
- 5-day work week.
- Birthday Leave, Celebration Leave 2 days.
- Duty Meals Allowance.
- Dental and Flexible Benefits.
- Birthday and Festive Celebrations.
- AWS and Variable Bonuses.
- F&B and Room Discounts.
Primary responsibilities:
- To receive, confirm and process reservations for the hotel.
- To assist in compilation of statistical data pertaining to room reservations.
Job Function :
- To handle inquiries and obtain correct information regarding details of reservation.
- To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
- To familiarize with the regular callers and acknowledge them by using names and telephone etiquette.
- To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.
- To politely turn down on closed out dates and offer to book an alternative date/room type.
- To keep up-to-date rooms available for sale and changes in hotel room rates.
- To maintain and update a Reservation Request Form File.
- To help maximise room sales by up-selling.
- Any other suitable tasks as and when assigned by Reservations Manager.
