Reservations Consultant, Intercontinental Singapore

3 days ago

Central Singapore IHG Full time

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
**Your day to day**:

- Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge - Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities - Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately - Quoting and recommending suitable package for potential guest - Agility to handled services and request effectively and efficiently - Manage “no show” reservations by investigation and recording of same - Created, update and maintain Groups booking and billing information - Maintain knowledge of Rooms and F&B special rates/ offers/ promotions - Monitor reservation levels and inform Managers of current and future occupancy rates - Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy - Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations - Support other responsibilities that maybe assign from time to time
**What we need from you**:

- 1 year related experience or 6 months experience in reservations/ front office or an equivalent combination of education and experience - Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. - Prior knowledge and understanding of reservations systems - Opera 5 Property Management system and Weeloy Table Management - Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure - Good writing skills - Able to interact with mandarin speaking guest
**What we offer**
Job Reference: EMEAA35036

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