Assistant Engineer, Contracts

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

Job Purpose

Within this role, the successful candidate will be a member of System Management in SMRT Trains Ltd, responsible for supporting the end-to-end administration of revenue contracts and service-level agreements (SLAs) within SMRT Trains Ltd. This role ensures accurate billing, prompt resolution of contractual and billing enquiries, and effective coordination across internal stakeholders such as Legal, Finance, IT, Procurement, Maintenance, and Operations. The incumbent also contributes to process improvement initiatives, risk identification, and operational reporting to enhance service delivery and financial accountability. In addition, the role involves managing documentation, supporting month-end and year-end closing activities, and executing sound project and financial management practices, including handling reimbursements, grants, and procurement tasks for the department. Through a combination of technical proficiency, cross-functional collaboration, and administrative support, the Assistant Engineer plays a key role in ensuring contract compliance, service excellence, and operational efficiency

Responsibilities

• Address billing enquiries and resolve contractual disputes relating to Revenue or Service Level Agreements (SLAs).
• Manage intercompany contract administration and certification of payments.
• Channel billing feedback and complaints to the relevant departments for service enhancement
• Liaise with various internal stakeholders such as Legal, Finance, IT, Procurement, Maintenance, Operations and Project Teams to resolve any billing matters or closure to any service feedback.
• Identify risks associated with different approaches of business process change
• Implement business process improvement solutions to achieve operational effectiveness
• Prepare to brief in monthly management meeting on customer and financial reports based on billing and settlement activities
• Perform data entry and maintain organized billing files in Company's archiving systems.
• Support month-end and year-end closing processes related to billing processes.
• Support process improvements programmes (such as KAIZEN)
• Execute sound project management principles and financial acumen when handling reimbursements or grants.
• Handle Purchase Requisition (PR) / Purchase Order processing for Office Supplies required by System Management department.
• Participation in ad hoc administrative assignments as assigned by the Team Head or Department Head.

Qualifications & Work Experience

• Recognized diploma in Science, Building or any Engineering branch.
• At least 2 years of experience in Maintenance, Operations and Project management related fi eld.
• Exposure to Legal, Finance or Quantity Surveyor works would be an added advantage.

Skills

• Exposure or experience in the Rail/Transportation Industry is an advantage.
• Self-driven, meticulous, with good time management skills
• Ability to independently handle multiple complex issues concurrently.
• Objective based approach to work and with the ability to set and meet targets.
• Demonstrate flexibility in resolving issues
• Demonstrate innovation and creativity in overcoming challenges and difficulties.
• Sound knowledge and awareness of general business processes and organisational framework
• Proficient at producing and presenting reports and proposals.
• Ability to demonstrate innovation and creativity.
• Comfortable in dealing with different levels of personnel from technical and frontline staff to Senior Management levels.
• Microsoft literate in the use, functionalities and modules
• Knowledge in SAP and ARIBA would be an advantage