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Contract Member Relation Executive 6 months

2 weeks ago

Central Region, Singapore The American Club of Singapore Full time $40,000 - $60,000 per year

Job Description:

  • Attend to member inquiries (phone, email, person)
  • Process and data entry of new Member applications by checking that application form is in order with the necessary documents and payment, for submission to Accounts department for entry to system and eventually to ensure that the package with membership cards is ready for the new Member
  • Preparing of New Member Packet and Welcome Gift to New Members
  • Be part of the Club's first line of support for handling all aspects relating to membership issues including assisting Members in their requests/complaints, with the over-riding objective of increasing Member satisfaction
  • Liaise with different departments in processing Member requests.
  • Replacement of lost/damaged card for members and routing of Membership Cards to Security and Thinkspace for encoding
  • Process monthly renewal notices and follow ups
  • Collate membership prospectus so that there is a par stock of packages readily available for hand-out.
  • Process the registration of members' children to their membership account.
  • Process the visiting membership application of members' relatives.
  • Ensure the timely submission of the weekly transaction list to Finance.
  • To carry out any duties as and when assigned by the Membership Manager or Director of Membership for the smooth operations of the Membership department

Job Requirement:

  • Minimum Bachelor's degree / Diploma in Business Administration, or a related field with at least 2 to 3 years working experience in customer service / membership related department
  • Administration experience and able to work with Microsoft Office – Word, Excel, Access, Powerpoint
  • Excellent verbal and written communication skills
  • Good interpersonal and communication skill
  • Meticulous with great attention to detail
  • Service oriented and confident
  • Able to multi-task and able to work in a fast-paced environment
  • Good team player with strong service skill set