Operations Executive, Cleaning

2 weeks ago

Central Region, Singapore MOP SQUAD PTE. LTD. Full time $40,000 - $60,000 per year

The Operations Executive reports to the Operations Manager and oversees daily operations to ensure service standards are met. You will join our big family as a valued team member and receive on-the-job training to learn our workflow and procedures. This role offers an excellent opportunity to grow professionally within a supportive and collaborative environment.

Key Responsibilities:

  • Oversee daily cleaning operations, ensuring timely delivery of services that meet company and client standards.
  • Supervise, train, and motivate staff to perform effectively while adhering to company policies and safety procedures.
  • Build and maintain strong relationships with clients, addressing inquiries, handling complaints, and ensuring high levels of satisfaction.
  • Conduct regular site inspections and safety risk assessments to uphold quality and safety standards.
  • Resolve on-site issues and incidents, including conflict management, service recovery, and preparation of incident reports.
  • Manage and monitor operational budgets, ensuring cost-effective use of resources and inventory.
  • Ensure the proper maintenance and functionality of cleaning equipment and tools.
  • Prepare regular operational reports for management review.
  • Perform other ad-hoc duties as assigned.

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