
Sales Support Admin
1 week ago
Responsibilities:
- Serve as the primary point of contact for customer inquiries regarding orders, products, and services.
- Process customer orders accurately and efficiently in the system.
- Provide timely updates to customers regarding order status, delivery schedules, and any issues that may arise
- Prepare and issue delivery orders, invoices, and related shipping documents.
- Maintain and update customer records and pricing in the system.
- Handle order amendments, returns, or cancellations in accordance with company policy.
- Support internal reporting related to order status, backlog, and fulfilment performance.
- Assist in resolving customer queries, complaints, or discrepancies related to orders.
- Work closely with the sales team to ensure alignment on customer expectations and stock availability.
- Perform general administrative duties related to the sales process.
Qualifications:
- GCE O Level or above
- Proficient in Microsoft Office
- Good communication skills and meticulous in administrative work
- Prior experience in FMCG industry is an advantage
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