Customer Service Assistant/Executive

2 days ago


Tuas, Singapore Bake With Yen Pte. Ltd..... Full time $30,000 - $60,000 per year

Key Responsibilities:

  • Serve as the first point of contact for Singapore-based customers via email and WhatsApp
  • Ensure order accuracy, pricing consistency, and proper documentation
  • Handle product inquiries, lead time, pricing, and order-related enquiries
  • Handle post-delivery issues such as goods exchange/return requests
  • Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
  • Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
  • Process various backend documents to ensure order, picking and delivery accuracy
  • Prepare customer quotations based on approved pricing and input from sales/commercial team
  • Match/File Physical Documents
  • Interact face-to-face with internal partners (Warehouse, Logistics etc.) to drive operations and satisfactory customer outcomes

  • Any other ad-hoc duties as assigned

Requirements:

  • Minimum 2 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
  • Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.
  • Experience with Excel is required
  • Experience with ERP Systems (e.g. Alaya, Havi) is a plus
  • Experience with Order Management Systems (e.g. Bizmann) is a plus
  • Working Hours: Mon-Fri 9am-6pm, Sat/Sun 9am-1pm, 5.5-day work week
  • Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933


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