Customer Service Assistant/Executive
2 days ago
Key Responsibilities:
- Serve as the first point of contact for Singapore-based customers via email and WhatsApp
- Ensure order accuracy, pricing consistency, and proper documentation
- Handle product inquiries, lead time, pricing, and order-related enquiries
- Handle post-delivery issues such as goods exchange/return requests
- Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
- Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
- Process various backend documents to ensure order, picking and delivery accuracy
- Prepare customer quotations based on approved pricing and input from sales/commercial team
- Match/File Physical Documents
Interact face-to-face with internal partners (Warehouse, Logistics etc.) to drive operations and satisfactory customer outcomes
Any other ad-hoc duties as assigned
Requirements:
- Minimum 2 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
- Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.
- Experience with Excel is required
- Experience with ERP Systems (e.g. Alaya, Havi) is a plus
- Experience with Order Management Systems (e.g. Bizmann) is a plus
- Working Hours: Mon-Fri 9am-6pm, Sat/Sun 9am-1pm, 5.5-day work week
- Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933
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