full time customer service administrator

3 days ago

Orchard, Singapore 187 NORTHWEST GOLD PTE. LTD. Full time $2,500 - $4,200 per year

ABOUT US:

"Hong Kong's home of intelligent movement since 2005"

Founded in 2005, Flex Studio opened its first location in Hong Kong with a vision to create a "Home of Intelligent Movement"-a fitness studio and lifestyle destination focused on the mind-body connection. Rapid growth and increasing demand led to the opening of a second location in 2014. Flex Studio quickly became a pioneer in Hong Kong, introducing the transformative Classical Pilates system and Teacher Training, and is now recognized as the city's largest Pilates studio.

Our commitment to exceptional service and expertise drives us to continually set the benchmark for excellence in the Pilates industry across the region.

POSITION OVERVIEW:

We are seeking a dedicated and personable Customer Service Administrator & Ambassador to join our team. This role is pivotal in ensuring a welcoming environment for clients, providing exceptional service, and supporting the smooth operation of our studio. The ideal candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to efficiently manage administrative tasks in a dynamic setting.

KEY RESPONSIBILITIES:

  • Greet and check in clients, ensuring a positive and professional first impression.
  • Handle incoming enquiries via phone and email, providing prompt and accurate responses.
  • Manage class and appointment scheduling for both clients and instructors, utilizing scheduling software MindBody Online.
  • Provide comprehensive information regarding class offerings, membership options, and studio services to clients and prospects.
  • Maintain the cleanliness and organization of the studio and changing rooms, upholding company standards.
  • Support the promotion of studio services and events, and assist with client outreach and follow-up as needed.
  • Collaborate with team members to achieve service and sales targets.
  • Process payments and maintain accurate records of transactions.
  • Assist with administrative tasks such as data entry, filing, and inventory management.
  • Ensure compliance with all company policies and procedures.

KEY REQUIREMENTS:

  • Proven experience in customer service, administration, or a related field.
  • Strong customer service orientation and interpersonal skills, with the ability to build rapport with a diverse clientele.
  • Outgoing, friendly, and approachable personality; comfortable engaging with clients in person and over the phone.
  • Excellent communication skills, with proficiency in both written and spoken English and Mandarin.
  • High level of attention to detail and strong organizational abilities.
  • Proficiency in using scheduling and office software; experience with MindBody Online (MBO) is an advantage.
  • Ability to work a 5-day week with flexibility for rotating shifts, including evenings and weekends.
  • Ability to work independently and as part of a team in a fast-paced environment.

WHAT WE OFFER:

  • Competitive base salary starts from $2500 (commensurate with experience) with attractive sales commission.
  • Complimentary attendance at Flex's group classes.
  • Supportive and friendly working environment.
  • Opportunities for professional development and growth.

If you are passionate about delivering outstanding customer experiences and supporting operational excellence, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience.

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