Associate, Fleet Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Team

GrabRentals (GR) is a core pillar of Grab's Mobility business, with the primary goal of securing vehicular and productive driver-partner supply for Grab's ride-hailing marketplace.

The GrabRentals team houses its own strategy, partner management & productivity, pricing & product design, sales, marketing, operations et al. functions, and also works with other teams in Grab spanning business, operations, tech, and analytics.

In the Strategic Projects team, we are focused on ensuring the optimization of our existing business and the growth of new businesses including Autonomous Vehicles

Get to know the Role:

You will play an important role within the business team leading the execution of autonomous vehicle pilots. You will be someone on the ground, directly overseeing the human operators who are essential to our daily service and ensuring that vehicles are charged, prepped and maintained. This role is a blend of people management, operational planning, and incident response, focusing on the safe and efficient execution of our AV missions.

You will report to the Head, GrabCab and Strategic Projects, onsite in our Grab one North Office.

Responsibilities

• Be the primary supervisor for our team of safety supervisors, in-vehicle safety drivers, and remote operators. Your main responsibility is to ensure they are performing their responsibilities safely during daily operations.
• Manage all aspects of driver and operator scheduling, including shift assignments and timekeeping. Collaborate with hiring and training teams on the hiring, onboarding, and training of all operational staff
• Be the critical link between operations and the product/engineering teams. Translate operational challenges, insights, and opportunities into actionable feedback to guide the design and iteration of the product and service offerings
• Oversee all on-site depot operations. This includes managing the efficient parking, charging, and staging of autonomous vehicles to ensure they are mission-ready. You will supervise depot staff and ensure all activities are performed safely.
• Establish, track, and analyze key performance indicators (KPIs). You will be responsible for the continuous monitoring of performance metrics such as safety and uptime, identifying trends, and generating insights for improvement
• Design, implement, and refine Standard Operating Procedures (SOPs) for all aspects of operations, including safety protocols, incident response and overall coordination. Uphold and enforce all operational safety protocols, both in-vehicle and at the depot. Ensure the team is compliant with all company policies and regulatory requirements

Qualifications

Essential Skills You Will Need

• Diploma or Degree holders
• You have at least 2 years of experience in operations, logistics, transportation, or fleet management
• Technical knowledge or direct experience with autonomous vehicles, robotics or IoT deployments
• Demonstrated experience supervising drivers, operators, or a field-based team is required
• Familiarity with safety management systems and risk assessment methodologies

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.