Senior Executive

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

Operations Management

⦁ Supervise and coordinate daily housekeeping activities for guest rooms, public areas, the meeting room, guest lounge, and lobby.

⦁ Ensure shift coverage and smooth transition between shifts to maintain consistent service levels.

⦁ Conduct regular room and public area inspections to ensure compliance with cleanliness and presentation standards.

⦁ Oversee and manage inventory of cleaning supplies, guest amenities, and linens, utilizing RFID Linen Robot and RFID Counting Box systems.

⦁ Ensure proper use and maintenance of housekeeping equipment, including EZ Maid bed lifters and other operational tools.

Staff Management

⦁ Supervise approximately 10-15 outsourced housekeepers per day, ensuring adherence to hotel standards and productivity goals.

⦁ Support the scheduling of shifts, allocation of duties, and performance monitoring of housekeeping personnel.

⦁ Conduct on-the-job training for new staff and refresher training sessions on cleaning standards, safety, and guest interaction.

⦁ Promote teamwork and service excellence through effective communication and motivation.

⦁ Vendor Liaison & Inventory Control.

⦁ Liaise with external vendors and service partners to ensure timely supply of linen, cleaning materials, and amenities.

⦁ Monitor and verify stock usage through RFID systems and ensure timely replenishment to avoid shortages.

⦁ Assist in evaluating vendor performance and recommend improvements or alternatives where necessary.

Quality Assurance & Guest Satisfaction

⦁ Conduct inspections and audits to maintain 4-5 star standards of cleanliness and presentation.

⦁ Handle guest feedback or complaints courteously and promptly, coordinating solutions with the Front Office when needed.

⦁ Ensure special requests (VIP, long-stay, or event-related) are properly coordinated and executed.

Inventory Control

⦁ Manage inventory of cleaning supplies and linens.

⦁ Order supplies as needed and maintain relationships with suppliers.

⦁ Conduct monthly inventory audits to ensure accuracy and control costs.

Health, Safety, and Compliance

⦁ Ensure compliance with workplace safety, hygiene, and environmental sustainability standards.

⦁ Conduct and document safety briefings, chemical handling training, and proper use of cleaning machinery.

⦁ Report any incidents, hazards, or maintenance issues promptly to the Housekeeping Manager or Engineering team.

Collaboration

⦁ Work closely with the engineering and front office teams to address repair and maintenance needs.

⦁ Coordinate with other departments to support Executive Centre events, special projects, or emergencies.

Technology and Reporting

⦁ Utilize StarRez Mobile App and related systems for room status updates, maintenance logging, and performance tracking.

⦁ Support data collection and reporting for productivity, room readiness, and inventory control.

Qualifications

Education and Experience

⦁ 2-4 years of supervisory experience in housekeeping operations, preferably in a 4-5 star hotel or serviced residence.

⦁ Experience in managing outsourced teams and working with digital housekeeping systems.

Skills and Abilities

⦁ Strong leadership and organizational skills with attention to detail.

⦁ Excellent communication and interpersonal skills to liaise effectively with vendors, staff, and guests.

⦁ Proficiency in housekeeping systems and technology (RFID tracking, mobile housekeeping apps).

⦁ Ability to multitask and adapt to shift work and fast-paced operational demands.

Key Competencies

⦁ Service-oriented mindset with a focus on guest satisfaction.

⦁ Strong sense of responsibility and accountability.

⦁ Effective problem-solving and decision-making skills.

⦁ Flexibility to work rotating shifts, weekends, and public holidays.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30888