Executive/Senior Executive, Office of Student Life, School of Computing

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

About Us

The Student Life Office at the School of Computing is dedicated to creating a vibrant and supportive environment for our students. Committed to enriching the student experience, we foster a supportive and inclusive atmosphere by integrating diverse student communities and promoting holistic development through active engagement with student groups and activities. We also provide essential wellness and wellbeing support, pastoral care, and cultivate strong alumni relations.

Job Description

Role Summary:

We seek an Executive/Senior Executive to focus on Student Support and Student Life. The role blends case management and wellbeing with the design and engagement with student groups and events administration

Key Responsibilities:

Case Management and Student Wellbeing

• Serve as a first point of contact for students experiencing personal, emotional, or social difficulties.
• Triage student cases, provide appropriate support, and escalate to relevant internal/external services for timely support.
• Provide advice, monitor and follow up to ensure resolution and continuity of care to support students by setting up meetings, maintaining regular contact, and checking on their well-being.
• Maintain accurate, confidential records of student interactions and case progress using case management systems.
• Collaborate with internal and external stakeholders on student support and wellbeing for effective service delivery, including working with student leaders/groups on mental health awareness initiatives.
• Assist the administration division in handling student and staff-related incidents and crises, ensuring appropriate actions in emergencies affecting students.
• Gather feedback and data to assess service quality and identify trends in student needs; propose improvements to processes and offerings.
• Organise student life activities that promote well-being to enhance student wellness (e.g. mental health awareness, stress reduction, peer support.

Student Life and Engagement

• Serve as the primary liaison for student groups (guidance, administration, and compliance.)
• Support student-led initiatives and events, including budget oversight, logistics, and promotional support.
• Develop integration initiatives for international students (settling-in sessions, cultural exchange, practical living workshops).
• Monitor and evaluate student engagement data and provide regular reports and insights.

Other Duties

• Support school-wide and Student Life events (orientation, wellness campaigns, graduation-related engagement).
• Participate in special projects as assigned; assist with budget monitoring and vendor/logistics coordination for assigned activities.

Key Competencies:

• Student-centred mindset
• Emotional intelligence and active listening skills
• Cultural sensitivity and inclusion
• Conflict resolution and problem-solving
• Initiative and adaptability
• Team collaboration

Qualifications

• Recognised university Degree: Preferably in Education, Social Work, Psychology, or related fields.
• Experience: At least 3 years' experience in university - student services, guidance and wellness support, including managing sensitive student cases with discretion and empathy
• Intrapersonal and Communication Skills: Excellent skills for interacting with diverse stakeholders; cross-cultural competence and discretion in handling sensitive matters.
• Organisational and Administrative skills: Capacity to work effectively and collaboratively with team members, and other internal and external stakeholders, while managing multiple priorities.
• Technical Proficiency: Proficiency in Microsoft Office 365; versatile with social media and basic design tools for outreach materials.

Desirable:

• Experience in event coordination or student leadership development.
• Familiarity with case management
• Mental health first aid or similar training

More Information

Location: Kent Ridge Campus

Organization: School of Computing

Department : Dean's Office (School of Computing)