Aftersales Service Manager

2 weeks ago

Singapore JonDavidson Full time
The Aftersales Service Manager will oversee the aftersales service team across the territories where the Group operates, including Southeast Asia, the Middle East, Europe, and the Americas.

This role is critical in ensuring efficient scheduling, coordination of service activities, and management of spare parts sales.

The Aftersales Service Manager plays a key role in maintaining customer satisfaction, managing service operations, and driving aftersales revenue.

The base of operation will be Asia in Singapore.

The role involves close collaboration with Service Managers from Korea, Switzerland, the USA, Thailand, and other locations to provide front-line support to the Group's customers.

This position demands commitment, swift responses to management, and the ability to solve customer queries with positive, timely solutions.

We expect loyalty, honesty, confidentiality, and a strong work ethic from all members of our organization, in line with the company's values.

Key Responsibilities:
  • Lead and manage the aftersales service team, including technicians and support staff.
  • Build relationships with vendors, develop costings, coordinate procurement, and manage tender bidding and documentation for customers in Asia and the Middle East.
  • Establish and maintain strong customer relationships, promptly addressing service needs and concerns.
  • Collaborate with the sales team and customers to identify opportunities for spare parts sales and service contracts; ensure warranty claims are in accordance with agreements.
  • Develop and implement effective service schedules to meet customer needs and optimize resource utilization.
  • Ensure timely and efficient execution of service and maintenance activities; maintain accurate records of service activities, customer interactions, and spare parts inventory.
  • Develop and implement standard operating procedures for service activities to enhance efficiency and quality.
  • Ensure compliance with safety regulations and company policies.
  • Conduct regular training and development sessions to enhance the skills and knowledge of the service team.
  • Travel and support customers at their locations when needed.
  • Provide hands-on support as required.
Qualifications:
  • Degree or diploma in Engineering (Mechanical, Electrical, or related field).
  • Relevant certifications in equipment maintenance and repair are advantageous.
Experience:
  • Minimum of 5-7 years of experience in a technical service or aftersales support role.
  • At least 2 years of experience in a supervisory or managerial role.
  • Proven track record in managing service operations and spare parts sales.
  • Experience with compressors and rotating equipment is preferred.
Skills:
  • Strong leadership and team management skills.
  • Excellent organizational and scheduling abilities.
  • Strong technical knowledge and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in diagnostic tools, service management software, and inventory management systems.
  • Strong customer service orientation and ability to build and maintain customer relationships.
  • Proficiency in English (written and spoken). Additional languages are a plus.
Other Requirements:
  • Valid driver's license and willingness to travel as required.
  • Flexibility to work outside standard business hours when necessary.
Important Must have requirements the hiring team required:
  • Experience in aftersales services, including commissioning, spare parts and Service experience on gas compressor systems, and need to know Centrifugal and reciprocating compressors.

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