Senior Sales Specialist

Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio's next Senior Sales Specialist, Messaging Overlay

About the job

Twilio is looking for a Senior Sales Specialist to join our newly created Messaging Overlay team You will have a quota and will be responsible for a selected number of strategic accounts that are also some of Twilio's largest customers. Your focus will be on driving commercial and operational success within these accounts by leading and partnering with other internal stakeholders to define the strategy and execution plan to help grow your account's expenditure profitably.

Responsibilities

In this role, you'll:

• Develop and drive strategy to achieve optimized profitability within account territory,
• Ruthlessly prioritize by identifying opportunities to maximize profitability
• Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health
• Provide regular performance reports to management on sales pipeline, account status, and team performance. Use data to inform decisions and optimize strategies.
• Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements
• Work with cross-functional stakeholders and technical team to ensure that messaging solutions meet client needs and contribute to long-term customer satisfaction and retention
• Utilize deep understanding of the messaging ecosystem to support and drive success with high-value clients
• Represent Twilio and our values with customers at industry events

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table

Required:

• 5+ years in sales role preferably in international telecom industry
• Highly analytical and strategic attitude with proven ability to analyze and compile large amounts of data to inform decision making
• Excellent written and verbal communication skills, with the ability to engage and influence senior stakeholders both internally and externally
• Demonstrated ability to lead meetings with customers and exceed critical metrics
• A bias for action with the ability to test and iterate on new ideas quickly with the appropriate controls and data in place to measure success and change or double down on tactics when needed.
• Comfortable working with highly technical, operational and other cross functional teams, while influencing their understanding, building supportive partnerships and driving expected outcome
• Strong individual self drive
• Strong negotiation skills

Desired:

• Established relationship with key regional accounts
• Understanding of the SMS supplier ecosystem
• Software, SaaS, CPaas or PaaS experience
• Experience with creating and running financial pricing models

Location

This role will be based in remote Singapore.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.