Team Head, Front Office Business Change

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

Bank of Singapore opens doors to new opportunities.

Reporting to the Head of Business Management (BM), your key focus would be on select change initiatives and ad hoc unanticipated operational disruptions (eg. system outages) within the organisation's Business Management (BM) and Front Office (FO).

You are the head of a team which is the lead, key coordinator on behalf of or point person for BM and FO stakeholders. You and/or your team shape, support or execute the implementation of change management strategies and impact management for operational disruptions impacting FO. Your team understands and supports the translation of business user requirements and delivery of solutions by working closely with stakeholders across the Bank including senior leadership to influence change outcomes. You would have a strong ability to engage the organization on issues as well as collaborate with a variety of stakeholders on solutions development and decision making to achieve objectives and deliver practical results. Topics range from Client Lifecycle Management to Client Tax Reporting.

Main Duties

• Serve as the change management specialists for front office and BM.
• Support the Bank's transformation or change programs in respect front office engagement and business integration to support appropriate front office behaviours and enable business effectiveness. An immediate focus is the Bank's CLM TOM Program and the upcoming CRS 2.0.
• Oversee impact assessments, stakeholder management plans, and change readiness activities which impact the front office.
• Support, facilitate, design, and deliver change delivery, communication and engagement strategies or implementation plans for the front office working closely with or following the lead of the change, including as appropriate:
• development of relevant success measures of change initiatives and drive continuous improvement as needed,
• analysis and presentation of structured and unstructured data and information for business decisions by stakeholders, and
• coordination, facilitation and/or leading of discussions with stakeholders to assess available and discover alternative options for business outcomes.

Work Experience and Education Requirement

• 15+ years of experience in change management and leading large-scale change initiatives.
• Relevant experience in or understanding of private banking, preferably in the front office.
• Certification in change management (e.g., Prosci, CCMP) is preferred.
• Strong stakeholder management skills, with the ability to navigate organisational complexity and influence and guide senior leaders.
• Excellent communication, presentation, and documentation skills.
• Familiarity with agile methodologies and project management frameworks.
• Is solution driven, outcome focused and embraces challenges in evolving and uncertain environments.
• Is curious and has natural aptitude to quickly understand key elements of the business, product or service and/or processes in question.
• Can dissect, organise and frame complex issues for analysis, solutioning and communication with different stakeholders.
• Is an effective communicator with strong interpersonal skills, including the ability to discover the necessary information from specialist stakeholders.
• Is self-driven, persistent and independent.
• Bachelor's degree from a reputable university

Operations