Field Service Engineer, PCB Metallization

Summary Functions as a technical expert with expertise in both chemicals and equipment for Printed Circuit Board (PCB) circuit metallization. Collaborates with R&D, product line management, and the commercial team on new product commercialization, application development, line installation, and critical troubleshooting. The candidate should work onsite at the target PCB customers' factories to provide customized technical support and advice, aiming to improve product performance, promote products, and enhance engineering support capabilities. And he / she also will manage the laboratory bench-top scale DOE experiment and data analysis to increase success rate of business by the integration of the product testing. Main Responsibility. Adheres and uphold DuPont Core Values. Understands environmental, health and safety practices and work proactively to improve the level of safety in Customer Account Technology Team / R&D. Interact with PCB fabricators frequently to understand customers' needs, defend existing business, and explore new opportunities. Collaborate with internal functional groups to accelerate new product development and commercialization by contributing field knowledge. Leverage efficient expertise to expand DuPont products to different processes and equipment allocation. Work closely with commercial team and provide technical services including new product promotion, installation, and critical troubleshooting to meet customer needs by equipping with technology professionals. Bring tech-marketing insights into the organization. Manage, design and monitor the product DOE plan and sample preparation. Ensure the safety and smoothly operation for experiment and sample preparation. Ensure that Laboratory records are complete, clear, and accurate. Responsible for data analysis and evaluation of experiment / sampling processes, identifying areas for improvement and recommending appropriate solutions. Design and implement process optimization strategies to enhance efficiency, reduce cycle time and improve product quality. Establish and maintain Laboratory safety guidelines and Standard Operating Procedures (SOP). Proactively identify, mitigate, and track recurring compliance issues. Required Skill Qualifications: Bachelor's degree or above in Chemistry or Chemical Engineering or equivalent. 2+ years' experience working experience in printed circuit board (PCB) industry especially for Make Hole Conductive (MHC) and Electrolytic Copper Plating (EP) processes is an advantage. Strong data analytical and DOE capabilities. Comfortable and experienced with using data analytics to drive decisions. Familiar with analytical software (e.g. JMP, Minitab, MS Excel). Ability to design a research plan, conduct experiments and analyze data. Able to manage multiple projects simultaneously and meet established deadlines A strong self-motivator with good working discipline, interpersonal skills, and leadership potential. Strong logical thinking and business acumen. Excellent verbal and written communication skills as well as demonstrate computer skills using PC-based applications such as Excel, Word, PowerPoint, SharePoint, and Outlook. Fluent written, listening & speaking in English and Chinese. Fluent in other ASEAN local language is an advantage. Travelling and working in ASEAN region.

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