Patient Account Executive

5 days ago

Central Region, Singapore IHH Healthcare Full time $40,000 - $60,000 per year

The role:

Be a part of our dynamic team to manage patients' portfolio to ensure they are well taken care of from admission to discharge at our hospitals.

Job Responsibilities:

  • Ensure accurate documentation for patients' admission
  • Perform in-flight accounts follow-up.
  • Ensure re-financial counselling (FC) is done when additional procedure to be done and actual bill size exceeds FC amount at admission.
  • Maintain proper and complete patients' folder.
  • Perform doctor fees billing and generate bills when necessary.
  • Handle all billing related queries from doctors/clinics/patients
  • Liaise with various departments to resolve patient's queries within 3 working days.
  • Accord discounts and raise supporting e-forms and manual adjustment forms within stipulated time frame.
  • Handle all phone and email request, both internal and external request for releasing of inpatient medical or financial information in accordance with established policies and procedures and Personal Data Protection Act (PDPA).
  • Perform any other tasks assigned by superiors.

Professional/ Educational Qualifications:

  • Diploma Level and above educational qualifications
  • Computer literacy in Microsoft office applications and internet
  • Minimum pass 'O' Level Mathematics
  • Good communication skills (verbal/written)
  • Minimum 2 years' experience in customer service skills

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