Intern, Hospitality Services

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Join us as a Hospitality Operations Intern, where you'll rotate through key service areas to gain hands-on experience and a holistic understanding of luxury hospitality operations. This internship is designed to immerse you in the behind-the-scenes excellence that shapes unforgettable guest experiences.

Job Responsibilities

Mini Bar Coordinator

As a Mini Bar Coordinator, you play a pivotal role in ensuring our guests enjoy a seamless and delightful in-room refreshment experience. Your responsibilities include:

• Inventory Management: Proactively requisition minibar stock and maintain optimal PAR levels to ensure consistent availability.
• System Accuracy: Ensure precise postings in Opera based on replenishment and consumption reports, maintaining financial integrity.
• Dispute Resolution: Investigate and resolve any discrepancies raised by guests or operational departments with professionalism and tact.
• Expiry Monitoring: Review the expiry tracking list daily, communicate upcoming expirations, and coordinate timely stock replacements.
• Cost Control: Prepare and submit the monthly "Cost Absorption Form" to support budget adherence and cost transparency.
• Daily Stock Reconciliation: Maintain accurate records of opening and closing stock counts to support operational efficiency.
• Operational Support: Coordinate equipment maintenance and ensure the minibar office is clean, organized, and operationally ready.
• Team Supervision: Lead and support Minibar Guest Service Associates (GSAs), ensuring proper storage, handling, and tracking of all minibar items.

Guest Laundry Attendant

As a Guest Laundry Attendant, you are entrusted with delivering exceptional laundry services that reflect our commitment to quality and guest satisfaction:

• Laundry Logistics: Collect and deliver guest laundry, dry cleaning, and pressing services with care and punctuality.
• Service Coordination: Organize timely pick-ups and deliveries from guest rooms, ensuring a smooth and efficient process.
• Quality Assurance: Conduct thorough checks before and after laundry services to maintain high standards.
• Revenue Management: Accurately post laundry charges and consolidate accounts during and at the end of each shift.
• Guest Relations: Handle lost and found items with diligence, ensuring prompt and respectful return to guests.

Guest Linen Logistics Team

As part of the Guest Linen Logistics Team, you ensure the smooth flow of linen across the property, supporting cleanliness and comfort for all guests:

• Linen Distribution: Ensure even and timely distribution of linen to all pantries across our three towers.
• Inventory Care: Maintain the linen room in a clean, organized, and efficient condition, ready for daily operations.
• Operational Support: Collaborate with housekeeping teams to meet linen demands and uphold hygiene standards.

Floral Guest Service Associate (GSA)

As a Floral GSA, you bring beauty and elegance to our guest experience through meticulous care and presentation of floral arrangements:

• Floral Quality Control: Receive floral deliveries and ensure all flowers meet our quality standards for freshness and presentation.
• Workshop Maintenance: Keep the flower workshop clean, organized, and visually appealing.
• Merchandising Excellence: Ensure flowers on sale are attractively displayed and maintained to enhance guest experience and drive sales.

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship should contribute to school graduation requirements

Experience

• No experience required as training will be provided

Other Prerequisites

• Proficient knowledge in Microsoft Office applications and Property Management System (Opera) is a plus
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset.
• To be able and willing to work on rotating shifts including weekends and public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.