Guest Services Officer

2 weeks ago


Singapore Marriott International Full time $30,000 - $60,000 per year

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationCourtyard by Marriott Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, 329568

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. **Responsibilities**: - Be part of...


  • Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...


  • Singapore Andaz Singapore Full time

    Summary Join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...


  • Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel...


  • Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival- Prepare documents and keys required for registration- Register arriving guests and assign rooms- Process guests' departures, calculate charges and receive payments- Make, confirm, cancel and...


  • Singapore 8 ON CLAYMORE Full time

    **Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...


  • Singapore NOSTALGIA HOTEL PTE. LTD. Full time

    Always greet guests in a friendly and professional manner according to Hotel standards - Engage each guest as a unique individual and listen attentively to their requests - Perform accurate check-in s and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports...


  • Singapore RL SHAN PTE. LTD. Full time

    Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. - Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...


  • Singapore DESTINATION SINGAPORE BEACH ROAD Full time

    **PRIMARY OBJECTIVES** - To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. - To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. - To be smart and tidy in personal appearance. - To greet and welcome all guests’ with a smile...


  • Singapore 8 ON CLAYMORE Full time $35,000 - $45,000 per year

    Job HighlightsMeal allowance providedAttractive packagesBonus & AWS provided5 days Shift WorkJob DescriptionResponsible for greeting every guest upon arrivalPrepare documents and keys required for registrationRegister arriving guests and assign roomsProcess guests' departures, calculate charges and receive paymentsMake, confirm, cancel and change...