Field Service Engineer

Client Summary
A leading provider of integrated medical supply chain solutions in the ASEAN region, this company specializes in medical equipment, devices, consumables, supplies, and services. They boast an extensive distribution network that serves a wide range of healthcare institutions, including government and private hospitals, day surgery centers, specialist and primary care clinics, laboratories, and nursing homes.

The Job

• Support the planning, coordination, and execution of healthcare IT initiatives, including the deployment of new digital platforms and emerging technologies.
• Oversee daily IT operations, including contract lifecycle management, compliance monitoring, and process documentation to ensure operational efficiency.
• Assist with system enhancements, manage change requests, and participate in user acceptance testing (UAT) for hospital applications to support continuous improvement.
• Collaborate with clients' IT teams and external vendors to resolve technical issues and maintain uninterrupted system performance.
• Develop and maintain user documentation, standard operating procedures (SOPs), and training materials to facilitate successful system adoption.
• Ensure compliance with MDOTS standards and address IT risk assessment (RA) deviations as required.
• Manage contract renewals and terminations, ensuring timely actions to avoid service disruption or legal risk.
• Schedule and conduct preventive maintenance for software and applications by coordinating with customers and adhering to time-planned service appointments.
• Maintain comprehensive records of system history by customer and department, both on-site and in internal documentation systems.
• Prepare and submit job sheets, obtaining customer confirmation and approvals as necessary.
• Ensure timely closure of job sheets to accelerate billing processes and reduce accounts receivable and inventory holding.
• Operate in accordance with ISO standards and organizational procedures, always maintaining strict compliance.
• Adhere to risk management processes and ensure on-site compliance with all safety and regulatory requirements.
• Strive for first time-right execution to minimize errors and achieve zero-complaint service delivery.
• Coordinate effectively with customers and end users to optimize time and resource utilization.
• Maintain professional communication with internal teams and external stakeholders to ensure positive relationships and effective collaboration.
• Build strong partnerships with biomedical engineers and key account stakeholders to create value and enhance the organization's competitive edge.
• Participate in all required training and retraining sessions, contributing to continuous improvement by providing constructive feedback to principals and manufacturers.
• Collect field data and customer feedback, make informed recommendations to the Service Manager, and actively contribute to knowledge sharing and best practices across teams.

The Talent

• Bachelor's degree in Biomedical Engineering or a related field.
• At least 2 years of relevant experience in a hospital setting or engineering consultancy environment.
• Strong foundation in engineering principles with solid knowledge of IT systems and applications.
• Possess a valid driver's license and own transportation (preferably).
• Demonstrates a positive attitude, with strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Customer-oriented with a focus on quality execution and service delivery.
• Proficient in spoken and written English.

Next Steps
Interested applicants, please send your updated resume to with your current and expected salary. Only shortlisted candidates will be contacted.

Gillian Yoong | EA Licence No.91C2918 | Personnel Reg No: R

Gillian Yoong

Direct Line:

EA License No: 91C2918

Personnel Registration Number:R