Field Service Representative

2 days ago

Seletar North East Community Development Council, Singapore AEROCONTACT Full time $60,000 - $120,000 per year

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.

Descriptif mission

The Field Service Representative is the Primary Contact for operational Technical Support and an Active Ambassador for Safran Helicopter Engines. KEY MISSIONS: 1. Ensure Operational Readiness: Support customer in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations. 2. Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement. 3. Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service. 4. Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability. 5. Uphold Safran HE Values: Embody the image and excellence of Safran HE support. Strive for a Best of the Best approach in all interactions, while promoting and staying true to Safran HE's core values. 6. Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.

  • Educational Requirements Possess a recognized High School diploma. 2. Aeronautical Experience Requirements Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears. 4. Key Competencies and Personal Qualities Strong analytical and summarization skills. Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams). Excellent interpersonal and customer service skills. High adaptability, especially in multicultural environments or international assignments. Willingness to travel frequently for professional purposes. Self-motivated, responsive, and capable of working independently. Strong sense of rigor and adherence to procedures.

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