Helpdesk and Desktop Support Engineer

3 days ago

Paya Lebar, Singapore Delteq Pte Ltd Full time $280,000 - $420,000 per year

Job Title: Helpdesk and Desktop Support Engineer

What We Offer

  • Salary Range: $3500/month - $4500/month
  • Full family medical benefits will be provided

Qualification : Certificate/Diploma In IT related Disciplines

Experience : 3 Years and above

Full/Contract : Full time (Permanent)

Skills/Domain : 3-5 years of working experience in delivering projects and presales.

Job Responsibilities

Ø IT end-user computing devices and softwarerequirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.

Ø IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.

Ø Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability

Ø Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis

Ø Ensure Backups and Restorations are successful and properly done on a daily basis

Ø Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process

Ø Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security

Ø Set up VIP's gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices

Ø Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud

Ø Implement plans of IT measures, IT policy, IT Processes and Audit Compliance

Ø Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis

Ø Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks

Ø Rack mounting, OS installation and PC cloning

Ø Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)

Ø Perform Vendor Management and submit monthly fix asset end-to-end

Ø Submit Status Reports on a weekly basis

Ø Work schedule: Mon-Fri 9AM-6PM

Requirements

Ø Strong technical knowledge in Troubleshooting of PC, Network and Server related problems

Ø Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning

Ø Experience in Implementing and Maintaining Backup Solutions

Ø Resourceful Engineer who knows how to solve problems independently using online and offline resources

Ø Good communication and Interpersonal Skills

Ø Must be on call after office hours including weekend and holidays for urgent issues

Ø Good analytical and problem-solving skills

Ø Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player

Ø HPE ASE Certification is a must

  • Desktop Support Engineer

    1 week ago

    Paya Lebar, Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer

    1 week ago

    Paya Lebar, Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer

    1 week ago

    Paya Lebar, Singapore Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...

  • Desktop Support Engineer

    3 hours ago

    Paya Lebar, Singapore Total IT Global Full time

    **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital...

  • Desktop Support Engineer

    2 weeks ago

    Paya Lebar, Singapore Total IT Global Full time

    At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a...

  • IT Engineer

    7 days ago

    Paya Lebar, Singapore ESCO Pte. Ltd. Full time $60,000 - $120,000 per year

    We are looking to hire an IT Engineer to manage our company's computer systems, asset and infrastructure management. As an IT Engineer, you will be responsible for hardware configurations, installing/upgrading software, managing network systems, system integration and training staff on correct operating procedures.The ResponsibilitiesFor this role, the IT...

  • it & communications admin executive (paya lebar)

    2 weeks ago

    Paya Lebar, Singapore SELF HELP GROUPS STUDENT CARE LIMITED Full time $40,000 - $60,000 per year

    Key ResponsibilitiesIT Coordination & Support: Provide first-level helpdesk assistance (e.g., basic troubleshooting, software access, account setup) and coordinate with external vendors for advanced issues. Maintain IT asset inventory, licenses, and related documentation.Procurement & Administration: Manage quotations, purchasing, and budgeting for IT and...

  • Network Engineer

    1 week ago

    Paya Lebar, Singapore ARCO PTE. LTD. Full time

    The role Dynamic individual who has hardware technical knowledge on network & x86/x64 products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating Environment, virtualization and infrastructure in dynamic enterprise environments. Key accountabilities Be...

  • Process Engineer

    1 week ago

    Paya Lebar, Singapore Tokyo Electron Limited Full time

    *** Job Title Process Engineer Job Purpose and Content - Provide support to customers’ engineers on the development of Dry Etch process - Develop new or modified process formulations, defines processing or handling equipment requirements and specifications, and reviews processing techniques and methods applied in the manufacture, fabrication, and...

  • IT Field Engineer

    1 week ago

    Paya Lebar, Singapore Enggsol Pte Ltd Full time

    .Job Description - IT Field Engineers have the following responsibilities: - Installing and configuring computer hardware, software, systems, networks, printers and scanners - Planning and undertaking scheduled maintenance upgrades - Setting up accounts for staff, ensuring that they know how to log in - Engaging computer users to determine the nature of any...