
TCM Outlet Manager
1 week ago
Job Description & Requirements
Responsibilities:
- Oversee daily operations of TCM treatments (acupuncture, tuina, moxibustion, Chinese medicine, etc.).
- Lead the team to achieve and exceed sales targets, maximize treatment bookings, and optimize revenue.
- Ensure timely and accurate staff commissions and vendor payments.
- Conduct staff training to improve service quality and efficiency.
- Review customer feedback and market trends to enhance offerings.
- Manage inventory, procurement, and cost control.
- Perform regular competitor analysis to maintain service standards and drive growth.
Requirements:
- Minimum 3 years' experience in operations and management of SMEs, preferably in TCM clinic or spa settings.
- Strong knowledge of TCM treatments and healthcare operations is required.
- Familiar with high-end service environments, with a strong understanding of luxury customer expectations.
- Highly sales-driven with strong ambition to achieve top-tier results and significantly grow revenue.
- Proven track record in driving sales, meeting targets, and leading high-performance teams.
- Familiar with retail functions including pricing, stock control, and sales analysis.
- Excellent interpersonal, communication, and leadership skills; able to lead, motivate, and work well with a team.
- Self-motivated with a positive, can-do attitude and strong sense of ownership.
- Able to communicate effectively in both Chinese and English.
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