Store Manager

15 hours ago

Marina South, Singapore THE SWATCH GROUP S.E.A. (S) PTE LTD Full time $90,000 - $120,000 per year

At Swatch, we thrive on surprise. Whether it's with our collections, action sports or artistic collaborations, we don't stay inside the box. We're here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That's what we do best, and that's what we've done since 1983.

We are looking for a passionate and experienced Store Manager who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy. As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, operational excellence, and team development.

What you'll do:

  • Lead by example, being hands on to consistently motivate the team to achieve sales targets and manage the sales closely with the team.
  • Manage team performance, providing coaching and addressing any issues proactively
  • Develop team capabilities through ongoing training and support
  • Ensure compliance with all company and brand policies and procedures
  • Observe and guide staff in giving exemplary quality customer service.
  • Managing all customers' requests including customer complaints & report to Retail Operations Manager for any issues.
  • Manage staff rosters and oversee Time & Attendance
  • Receive and reconcile inventory, reporting discrepancies
  • Conduct regular quality checks on stock and ensure accurate stock handling procedures
  • Deliver comprehensive inductions and follow-up training for all new hires
  • Ensure customer service standards are consistently met and enhanced
  • Resolve elevated customer complaints with professionalism and care
  • Ensure all sales document, reports and other paperwork like customer service report are accurately complied, circulated and properly filed.

You will be:

Sales driven and result oriented

High Achiever with proven leadership skills

Team oriented

Proactive attitude with a customer service mind-set

Passion for Retail

Good organizational skills, self-starter and highly motivated

Energetic, results oriented and competitive with a drive to succeed

Must be comfortable to retail hours (shift work, weekends and PH)

Ability to think and react in a high energy, fast paced environment

Excellent communication and interpersonal skills

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