Knowledge Lead Manager

2 weeks ago

Singapore Keywords Studios Full time $120,000 - $180,000 per year

Job Summary

As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

Required Skills and Experience

· years of current proven experience in implementing Knowledge Management strategies.

·       Experience building KM programs in the technology industry or within technical groups within a large, global organization.

·       Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

·       Proven experience in leading teams to deliver impact.

·       Strong understanding of IT service management and ITIL framework.

·       Proven experience in a ServiceNow environment.

Education

·       Bachelor's degree in Information Technology, Business Administration, Library Science, or a related field.

·       Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Employee Benefits:

  • 18 Days of Paid Annual Leave Entitlement
  • Family Care Leave
  • Enhanced Sick Leave
  • Training Opportunity
  • Flexi Benefits
  • Employee Share Purchase Plan
  • Comprehensive Medical Insurance Coverage inclusive of Dental
  • Attractive Welcome Pack for New Hire
  • EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

/

  • Senior Executive

    5 days ago

    Singapore Sea-lead Full time

    Senior Executive - Business Process Management Department: Business Process Management Experience required: 2 - 4 years Job title: Business Process team Grade: (Specify Grade)Department: Business Process Management Direct reports: N/A Reporting to: (Specify Supervisor)Dotted line reporting: N/A Job purpose: The Business Process team supports and coordinates...

  • Senior Manager Equipment Management

    1 week ago

    Singapore Sea-lead Full time

    Senior Manager or General Manager – Equipment Management We are hiring on behalf of our client, a leading global container liner company, for the position of Manager Equipment Manager OR General Manager - Equipment Management based in Singapore. Department: Equipment Management Grade: G or H Reporting to: Global Director – Equipment Management Direct...

  • Senior Knowledge Management Transformation Lead

    7 days ago

    Singapore Economic Development Board Full time

    A government agency in Singapore is looking for a skilled Senior/Assistant Director (Knowledge Management) to lead KM transformation and projects within the Ministry of Trade and Industry. The ideal candidate will have over 5 years of relevant experience, strong communication skills, and proficiency in MS Office and AI tools. This role offers a challenging...

  • Manager - Procurement

    5 days ago

    Singapore Sea-lead Full time

    Job purpose The Purchaser supports the Technical Department by handling day-to-day procurement operations in alignment with the company's policies and procedures The role is responsible for sourcing, processing, and coordinating orders for vessel spares, services, and supplies while ensuring timely delivery, cost-effectiveness, and full compliance with the...

  • Executive Equipment Management

    5 days ago

    Singapore Sea-lead Full time

    We are hiring on behalf of our client, a leading global container liner company, for the position of Executive- Equipment based in Singapore. Department: Equipment Management Grade: C Reporting to: Direct reports: None Job purpose: Equipment Management to manage the Company's shipping container fleet and accomplish day-to-day tasks related to container...

  • Manager - Chartering

    1 week ago

    Singapore Sea-lead Full time

    Coordinating all activities related to Chartering matters and operations. Main tasks and responsibilities: Negotiation with vessel brokers/owners for prefixing new Charter vessels. Fixing Charter Party agreements. Coordination with Legal Department for prefixing of the Charter Party. Coordinating between internal departments for operational and accounting...

  • Knowledge Management Specialist

    2 weeks ago

    Singapore TikTok Full time

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, Dublin, London Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. The global Monetization Integrity team ensures TikTok users have a safe experience while viewing...

  • Executive Cargo Flow Management

    1 week ago

    Singapore Sea-lead Full time

    Maria Christina Gunawan – Senior Manager, Cargo Flow Management Direct reports: None Job Purpose: Responsible for coordinating cargo flow and allocations, ensuring maximum utilization of vessels based on commercial priorities and optimal customer care. Establish and maintain a highly professional relationship with stakeholders within the organization,...

  • Manager - Contract Legal Counsel

    5 days ago

    Singapore Sea-lead Full time

    Overview Singapore - Legal – Manager - ContractLegal Counsel / Full Time Job title: Legal Counsel (Contracts and Business Development) Direct reports – 0 Job purpose The Legal Counsel is responsible to support the company’s business and corporate structure by providing legal support across all non-maritime matters, which includes (but not limited to)...

  • Manager (Knowledge Research)

    5 days ago

    Singapore Ministry of Defence Singapore Full time

    You play a pivotal role in driving research projects to glean insights from our archives and knowledge base to aid learning and decision-making. On this, you curate research themes and conduct in-depth research to deliver outcomes to aid decision-making and further our objectives. You also lead efforts to develop outreach efforts/products to promote heritage...