Technology Platform Head – Logistic

The Technology Platform Head will lead the strategic management, managing entire lifecycle of the product – from initial concept and development to maintenance as part of business-as-usual operation, improvement, and eventual retirement, and delivery.

Reporting directly to Group CTO, this is a critical leadership role serving as the single point of accountability for all platforms under his/her portfolio, including but not limited to Integrated Logistic Operational System, and Cargowise.

This individual is expected to bring a strong operational understanding of the business domain, deep platform/system expertise/experience, and a disciplined approach to execution – acting as the unifying force between technology teams, external vendors and business product/function. The ideal candidate combines domain fluency with structured thinking, strong interpersonal presence, and a high degree of ownership. They will instill confidence across senior stakeholders, champion process excellence, and drive meaningful and measurable outcomes.

1. Strategic Planning and Governance

2. Product Vision & Roadmap: Working closely with the Business/Function to develop and evolve the strategic roadmap for all operational and enterprise systems, ensuring alignment with organizational goals and scalability across business functions and regions.

3. Stakeholder Engagement: Serve as a credible, solutions-oriented partner to Business Product/Function, and Executive Leadership. Translate high-level business needs into actionable platform strategies, by way of Epics and user-stories.

4. Governance Framework: Define and enforce platform governance, data integrity, and system access policies. Champion data quality and standardized usage across the organization, in close collaboration with other Platform Portfolio Head, Data Platform & Engineering Head, and Cybersecurity Governance & Operation.

5. Platform Delivery & Lifecycle Ownership

6. Execution Oversight: Lead the successful implementation and enhancement of business-critical systems, including full accountability for timeline, budget, resource alignment, and change management.

7. Lifecycle ownership: Own end-to-end lifecycle of each platform – from concept and planning through rollout, adoption, continuous improvement, and retirement, supported by Platform Manager(s).
8. Vendor Leadership: Oversee vendor and SI partner performance. Negotiate contracts and SLAs to ensure service reliability and cost-efficiency.

9. System Integration & Optimization: Ensure robust integration between platforms, middleware, and data/reporting layers. Drive configuration and process optimization to support operational excellence.

10. Team Leadership and Culture

11. Platform Leadership Team: Manage and mentor a group of Platform Managers, ensuring clarity of roles, delivery ownership, and development of technical and business acumen.

12. Process-Driven Culture: Promote rigor, attention to detail, and structured workflows. Encourage evidence-based decision making and measurable improvement.

13. Change Leadership: Support user adoption and cross-functional alignment through effective training, communication, and business partnership.

14. Service Management

15. Operational Excellence: Own the platform service delivery model, including incident, request, and problem management process.

16. SLA Accountability: Ensure that platforms meet defined SLAs for availability, responsiveness, and resolution times.
17. Continuous Improvement: Use trend analysis and user feedback to reduce recurring issues, improve support process, and elevate service experience.
18. Collaboration with IT Operations & Service Management: Work cross-functionality and adhere to standard established by Group Technology Service Management and to ensure end-to-end service reliability across infrastructure, application, and user layers.

Requirements

• Bachelor's degree in Business, Information System, Supply Chain, or related field.
• Proven experience in Logistic and supply chain related, especially logistic and freight management system implementation.
• Strong analytical thinking and attention to detail, with a commitment to delivering clean, accurate, and actionable plan.
• Excellent communication skills, with the ability to translate complex business requirements into clear technical specifications and analytical solutions.
• Effective stakeholder management, capable of working with both technical and non-technical audiences to gather requirements, deliver insights, and drive data-driven decisions.
• Experience working in cross-functional teams within Agile, Scrum, or other project-based environments, with an ability to manage multiple priorities and deadlines.

• Minimum of 10 years in logistic, transportation, freight system delivery & management and 5+ years in senior leadership role.

• Hands-on experience integrating operational platform with Financial/ERP, Customer/Business Partner systems.

• Strong track record in stakeholder engagement, vendor management, and cross-functional program leadership.

• Experience in low-maturity business environments where structure and process must be introduced and implemented without over engineering.

• Product Ownership mindset: Own platform outcome and financial effectiveness end-to-end, on top of delivery milestones.

• Process disciplines and Detail orientation: Operates with rigour, drives standards, and ensures consistency across platforms.

• Leadership Presence: Commands confidence, builds trust, and drives accountability at all levels.

• Business-IT Translator: Capable of interpreting vague business inputs into structured technical deliverables.

• Conflict Navigation & Influence: Resilient under pressure and comfortable with constructive challenge.

• Service Ownership: Understand the operational impact of platforms and ensure high performance in support and stability.

• Communication: Strong written, verbal, and visual communication skills – adapts for executive and operational audiences alike.