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Call Centre Agent

2 weeks ago

Kallang, Singapore Hai Leck Holdings Full time $4,000 - $6,000 per year

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Agent. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY
Working Location: Kallang, Central Region
**Responsibilities**:
- Assist customers in navigating respective website and online services
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve processes and enhance customer satisfaction
- Stay up-to-date with product knowledge and company policies
- To consistently meet set KPIs without compromising on quality service delivery
**Requirements**:
- Strong communication skills, both verbal and written
- Customer-focused with a genuine passion for helping people
- Having prior experience in managing government projects would be an advantage
- Basic computer proficiency
- Ability to work well in a team and adapt to a fast-paced environment
- Prior call centre experience would be an advantage
We offer competitive compensation, ongoing training, and a supportive work environment.
If you're enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.