Service Desk Engineer

2 days ago


Kallang, Singapore Enggsol Pte Ltd Full time

Provides 24x7 Service Desk support as defined by first response/Tier 1 support.

Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.

Shift work is required..

CORE COMPETENCIES:
Analysing

Delivering Results and Meeting Customer Expectations

Achieving Personal Work Goals and Objectives

Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

**Requirements**:
Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)

Excellent organisational skills

0.6 to 1 years previous IT Service Desk and/or Call Centre experience required

Managing incidents including business expectations and communication

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.

When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members

Develop trends by monitoring and analysing incoming calls, problems and support requests

Perform post-resolution follow ups to help requests

Reinforce SLAs to manage end-user expectations

ITIL Knowledge will be a plus.

**Job Types**: Full-time, Contract

**Salary**: $3,000.00 - $6,000.00 per month

Work Location: One location



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