Service Desk Engineer L1

Description: - Excellent communication skills - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating...

:Excellent communication skillsInterpersonal skills, active listening1 year previous Service desk or equivalent experienceAttend to Phone, Email and any other online queries where applicableExcellent organisational skills1 year previous Service desk or equivalent experienceManaging incidents including business expectations and communicationStrong knowledge...

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office 路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software 路 Use tools and methodologies to load, copy and customize operating system configurations for deployment 路 Responsible for tracking...

Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Lead the monitoring services (Network, Tools, Servers, etc.) - Work with team members to ensure on-boarding, adoption and maintenance of the tools - To use monitoring tools - Work with incident, problem and change managers to...

Provides 24x7 Service Desk support as defined by first response/Tier 1 support. Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. Shift work is required.. CORE COMPETENCIES: Analysing Delivering Results and Meeting Customer Expectations Achieving Personal Work Goals and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

CORE COMPETENCIES: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. EXPERIENCE/KNOWLEDGE & SKILLS - Excellent communication skills and telephone manner....

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

**Roles and Responsibilities**: Provides 24x7 Service Desk support as defined by first response/Tier 2 support. Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. Flexible to work in shifts. **CORE COMPETENCIES**: Analysing, Expertise and Technology Delivering Results and...