Technical Service Cross Technology System

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The primary responsibility of the Collaboration Technical Services (TS) Systems Integration Specialist is to provide technical support to NTT clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer Experience, Collaboration and/or End User Compute.

**What you'll be doing**

**Key Roles and Responsibilities**:

- Interact with clients on site and remote to meet complex requirements of a solution.
- Escalate unresolved problems and issues to the relevant third parties.
- Escalate complex problems to the relevant third parties.
- Write reports and proposals and complete and maintain project documentation.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Act as coach and mentor to more junior Implementation Engineers and Technicians.
- Assume responsibility for the co-ordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.

**Knowledge, Skills and Attributes**:

- Good understanding and appreciation of technical design and business principles
- Demonstrates project fundamental and administration ability
- Good project skills which are demonstrated in the execution of installations and other assignments
- Demonstrate customer engagement skills
- Demonstrate relevant domain specialist knowledge
- Good verbal communication skills
- Client focused and display a proactive approach to solving problems
- Ability to work under pressure
- Ability to coach, mentor and provide guidance to team members
- Good understanding of project management principles

**Academic Qualification and Certifications**:

- Bachelor's degree or equivalent in Information Technology or Computing or related

**Required Experience**:

- Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer Experience, Collaboration and/or End User Compute etc.
- Seasoned experience engaging with clients and conducting presentations
- Seasoned report writing experience
- Seasoned project management

**Required Experience (specific to Collaboration)**:

- Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
- Seasoned experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
- Seasoned experience with Border Element, media resources, SRST/SRSV
- Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering
- Seasoned experience with design and implementation for UC environment
- Seasoned experience with CME/CUE
- Seasoned experience in dial plan designs and implementation
- Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
- Seasoned experience with Cisco TelePresence video solutions
- Seasoned experience with Cisco audio and video conferencing solutions.
- Seasoned experience with Webex Calling and Webex Contact Centre solutions
- Saseoned experience with voice carrier systems from - Telkom, Neotel, Vodacom, MTN
- Seasoned experience with multi-cluster call manager environments
- Seasoned ARC and Call Cabinet expertise is advantageous
- Seasoned experience in Network switching and routing

**Required Experience (specific to Networking)**:

- Seasoned work experience in technical implementation engineering, specific to Networking technologies
- Seasoned experience engaging with clients and conducting presentations
- Seasoned report writing experience
- Seasoned project management
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
- Seasoned experience in diagnosis and troubleshooting

**Required Experience (s