Head of Business Analyst and Quality Assurance

Singapore IT Business Analysts and Testing team focuses on ensuring business requirements are accurately captured and "translated" into solutions. The IT Business Analysts would carefully analyze business needs, before assessing and suggesting how the technology/systems can be better developed or enhanced to meet business needs. They would also provide required support to business and delivery team from prioritization all the way to implementation. The testing team work together with stakeholders to ensure adequate quality according to agreed scopes adopting best practices.

The position of Head of IT Business Analysts and Testing reports to CIO. He/she provides leaderships and directions to the team in executing all deliveries and initiatives in collaboration with the other HODs (Head of Departments), SLT (Senior Leadership Team) and agile delivery teams. He/she also drives effectiveness, increases capabilities, and increases profitability of the overall team, at the same time serve as the go-to person for all escalations, risks and issues that the team encounters.

Position Responsibilities:

Individual Accountabilities

• Consistently improves the quality and timeliness of deliveries
• Resourceful, and excellent problem management and problem-solving skills
• Excellent change management skills which help to collaborate with and influence the business to adopt best practices
• Familiarity with agile and DevOps principles, behaviour-driven and test-driven development, continuous integration, and other Software Engineering best practices to accelerate the delivery and quality of deliveries
• Provide coaching, mentoring, goal setting, and overall performance management for IT BA and testing team
• Highly methodical and systematic approach to the preparation of management reports

Key Shared Accountabilities

• Implement and improve the agile culture of the IT BA and testing team and the larger Singapore IT team
• Support the CIO in improving the engagement of the IT employees starting with the IT BA and testing team
• Adopt and actively drive data-driven culture and make fact based decision
• Learn emerging technologies and understanding how they will impact what comes next

Required Qualifications:

• Graduate of bachelor's degree in IT, Computer Science or related courses
• Technical knowledge in software development and test automation of large-scale applications
• Preferably with experience in the Financial Industry
• Extensive knowledge with the following technologies: SQL, Cloud Computing, Selenium, Appium,
• Python, Robotic Process Automation for Testing, Oracle database (or any relational database), JAVA
• Familiarity with the following technologies: JIRA (including Service Desk), XRAY, Confluence, Power BI, Power Platform

• Excellent organizational and time management skills and a strong ability to recognize critical path deliverables in order to deliver within project timelines

• Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.

• Effective stakeholder management skills and ability to partner with and influence senior management to drive data culture in the organization

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement