R0387372 - CB IB Operations and Controls - KYC Client Outreach - Associate

5 days ago

Singapore DEUTSCHE BANK AKTIENGESELLSCHAFT Full time $90,000 - $120,000 per year
Details of the Division and Team:
  • Identifying and prioritizing product and service improvement opportunities and creating plans for implementation.
  • Utilizing comprehensive knowledge of the company's internal operations to develop forward-looking focus for business.
  • Supporting bank strategy, proactively identifying, and managing areas of risk
  • Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions
  • Communicating changes to operational requirements and their impact on relevant processes and controls
What we will offer you:

You can expect:
  • Flexible benefits plan including virtual doctor consultation services
  • Comprehensive leave benefits
  • Gender Neutral Parental Leave
  • Flexible working arrangements
  • 21 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
  • Act as the single point of contact for the Business, managing the end-to-end KYC process for new client adoptions, product/business extensions and client regular review/remediation for IB (Global Market) business line, ensuring outputs are of high quality, and delivered in timely manner.
  • Gather and collect all required KYC, compliance, or regulatory documentation via internal or public searches, as well as through Client or Business Outreach
  • Perform first screening on documentation to ensure client adoption/review adheres to DB's Global Compliance requirements, specific country KYC & regulatory requirements and Key Operating Procedures
  • Manage escalations and face off to key stakeholders.
  • Manage risk effectively by ensuring timely and precise escalation and handling/monitoring of issues including identification of root cause and coming up with resolutions.
  • Effective pipeline prioritization and coordination with NOC (Near & Offshore Centers) teams
  • Develop and produce critical metrics and reports that provides transparency on team's performance and Business intelligence.
  • Monitor and track exceptional/conditional approvals, audit, and regulatory items until closure.
  • Adhere and implement process changes/improvements especially on regulatory items.
  • Work on data clean up initiatives, remediation, re-engineering projects.
  • Drive continuous process improvements within the team.
  • Assist to implement new products, new regulatory requirements, and change policy via formalizing the process flow, KOP update and training.
  • Ensure Business Continuity Management functions are compliant.
  • Ensure key operating and desktop procedures are kept updated.
Your skills and experience:
  • Minimum 5 years of relevant experience in a KYC operations role in a banking environment
  • Able to read and write Chinese to support Mandarin-speaking clients, and to do translation from Chinese to English.
  • Product knowledge and specific requirements of Global Market product.
  • Knowledge on AML, KYC, and regulatory requirements like FATCA, MIFID, etc.
  • Relevant experience in Client On boarding and Remediation
  • Experience of on boarding / Remediation entity type Regulated Entities, SWF, SOE, Special Purpose Vehicles, Funds, Trusts, REITs
  • Experience in Client Service
  • Deep understanding of Global Market
  • Knowledge on account documentation review
  • Understand the key risk and control issues in client on boarding.
  • Experience on client data programs.
  • Project management experience either around process re-engineering or system enhancements
  • Experience in KYC management systems as well as competency in Excel, Word, and PowerPoint
How we'll support you:
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
  • Training and development to help you excel in your career
About us and our teams:

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Deutsche Bank & Diversity

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