Senior Associate
2 days ago
Your Role:
Pre-billing preparation
o Maintain and update billing calendar to ensure timely and accurate bill runs, factoring in billing cycle alignment.
o Monitor customer move-in / move-out activities and ensure billing cycles are aligned to the standard billing cycle and ad hoc charges applied.
Biling execution
o Perform end-to-end billing tasks, including invoice generation, validation, and exception handling according to the assigned billing cycle.
o Ensure accuracy of billed amounts by validating usages, contracted rates, and customer master data.
o Investigate and resolve discrepancies such as consumption mismatches or abnormal usage trends.
o Perform monthly reconciliation of billed invoices against records to ensure alignment and data integrity.
Customer Service Support
o Liaise with internal teams (Customer Experience, Key Account Managers, Credit Control, IT) and external stakeholders (customers) to investigate and resolve billing-related issues in a timely and professional manner.
o Provide prompt support to the Customer Experience team by offering clear and accurate responses to billing-related queries and exceptions.
o Manage billing disputes by identifying root causes, recommending feasible solutions, and collaborating with Sales, Customer Experience, and customers to ensure issues are resolved amicably.
o Undertake any additional responsibilities or assignments as delegated by the supervisor, supporting overall operational and service excellence.
Problem solving / System migration and enhancement
o Collaborate with IT to troubleshoot and resolve technical errors related to billing processes.
o Perform User Acceptance Testing (UAT) to ensure billing functions are stable, accurate, and aligned with business needs.
o Identify process gaps, inefficiencies, or recurring issues, and recommend practical solutions or automation opportunities to improve billing accuracy and operational effectiveness.
Audit Support and Internal Support
o Prepare and compile required documentation to support internal and external audit exercises, ensuring traceability, accuracy, and timely submission.
Your Profile:
· Diploma or Degree holder in Business / Commerce, Finance.
· Minimum of 2-years of relevant working experience.
· Hands-on experience in end-to-end billing processes, including bill generation, reconciliation, billing error handling.
· Experience working with customer service team to resolve customer billing enquiries and disputes, with a strong focus on service level adherence and issue resolution.
· Exposure to billing systems, user acceptance testing (UAT), and system migration projects. Ability to identify process gaps and support implementation of automation and system enhancements.
· Proven ability to liaise with internal departments (e.g., Finance, Sales, IT) and external stakeholders to coordinate billing-related matters and ensure alignment across functions.
· Experience in analyzing billing anomalies and proposing effective solutions to complex billing scenarios.
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