Laboratory Coordinator

4 days ago

West Region, Singapore SGS Testing & Control Services Singapore Full time $30,000 - $60,000 per year
  • Familiarization with all Test Methods & Laboratory Procedures
  • Support and maintain the laboratory operations. Coordinate activities of the section to meet the turn around time and maintain the laboratory flow process.
  • Maintain Coordination with the Team and with fellow coordinators.
  • Maintaining the customer relationship, answering queries and handling complaints and feedback.
  • Review worksheets before passing on to the laboratory analystWork with operation department to retrieve samples when customer calls for re-test
  • Check test results from Lab Analysts and to approach Team Leader if suspicious results are detected for a retest
  • Review test results with Diagnostic Team to identify if retests or any further recommendation/diagnosis is to be done/included
  • Release test results to customer upon final review
  • Work closely with the Team Leader to get updates and progress on the batches to meet customers' turnaround time (TAT)
  • Monitor registration of samples & completion of the batches of samples to ensure TAT is met.
  • Understand the full details of contracts & customer requirements.
  • Provide recommendations to the customers based on test results
  • Attend to customers queries and visits, email correspondence  and providing quotations.
  • Resolve customer issues regarding test results and complaints, and to update Asst Manager on any customer feedback
  • Coordinate delivery and collections of samples
  • Ensure and release of Error free Reports with a follow up with the customers
  • Coordinate on Samples Management & Outsourcing of samples to other SGS Laboratories
  • Assist operation team on operational related matters if applicable
  • Review, escalate and request repeat results if abnormality in result findings
  • Follow up on the instruments, analysis and corrective actions.
  • Perform any other task(s) as assigned by management

Requirements:

  • Min Diploma in Chemistry or related discipline
  • Preferably at least 1 to 2 year of hands-on experience in laboratory testing setting
  • Positive working attitude
  • Team player and hard working
  • Strong coordination skills
  • Good time management
  • Customer service-oriented and good people management
  • Must be able to work independently
  • Basic Mathematics and Chemistry skills
  • Familiar with handling practice of chemicals/solution/reagents Applies judgment and acts according to the SGS standards of ethics and integrity

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