Manager, Caregiving

Company description:

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit

Job description:

Job Description

1) Support the HOD to oversee the development, implementation and review of caregiver support and capability development programmes

• Identify family caregivers' needs and gaps in the existing healthcare and community care sector, and work with ministries and agencies to develop the capabilities for caregiver support.
• Lead team on the development of appropriate programmes and caregiving resources based on identified needs including engagement with external stakeholders and funders, seeking for funding and resourcing.
• Oversee the development and implementation of caregiver capability programmes, implementation and review of the findings for continuous enhancement.
• Guide team to establish scope and work instruction for the programmes including continuous review and enhancement of the frameworks to emet the intended outcomes.
• Review effectiveness of implemented caregiver support and capability programmes, including data analysis, monitoring of outcome measures / performance indicators and learning points for long term programme planning.
• Manage budget and monitor utilisation as per approved workplan.

2) Lead, develop and manage strategic partnerships and collaborations with ministries, agencies, health and community care sector to strengthen the capability programmes for family caregivers.

• Serve as domain expert to represent AIC in cross ministry / agencies workgroups and taskforces.
• Conduct landscape review and horizon scanning to map key strategic partners, key gap areas and up-to-date resources and programmes to support caregivers.
• Build trust and leverage on internal and external stakeholders to identify gaps and opportunities to improve capabilities for caregiver support, promote the application of dyadic approach, in collaboration with healthcare and community care players to enhance the caregiver support system.
• Identify potential partners to develop strategic partnerships.
• Review and build partnerships and linkages, as needed, to address the systems-related and process issues in implementation of programmes.

Job Requirements

• Bachelor's degree, post graduate diploma, professional degree preferably in social work
• Experience in healthcare or community development and multi-ministry/agency work in healthcare/social care industry would be an advantage.
• Experience and knowledge in stakeholder management and negotiations, proposal writing, design thinking preferred.
• At least 8 years relevant work experience with 2 years in a managerial capacity, and familiar with multi-ministry/agency work/healthcare industry, programme implementation and/or programme management.
• A self-started with strong learning ability, who is resilient, adaptable and able to manage change and ambiguity.
• Able to multi-task and possess strong analytical, problem solving and project management skills.
• Able to work well with groups from diverse background.
• Experience and knowledge in stakeholder management, with strong negotiation and communication skills.