Assistant Manager, Senior Social Worker/Senior Case Manager

1 week ago

Central Region, Singapore NTUC Health Co-operative Ltd Full time $60,000 - $180,000 per year

Are you passionate about making a meaningful difference in the lives of individuals and families facing mental health challenges?

We are looking for a dedicated and experienced professional to take on a key leadership role within our Community Mental Health and Family Support team. As an Assistant Manager, Senior Social Worker or Senior Case Manager, you will lead and support a team of committed professionals, oversee the delivery of care and mental health support services, and work closely with community partners to provide holistic, person-centred support. If you're purpose-driven, clinically skilled, and thrive in a dynamic, collaborative environment, we invite you to grow your career with us

Key Responsibilities:

  • Plan, implement and monitor the care process, referral and follow-up workflow.
  • Provide supervision to the team to provide care and support, in alignment with the overallprogramme objectives, adhering to the relevant ethical and legal guidelines.
  • Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
  • Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care ands upport for clients and caregivers.

  • Establish and review work and communications workflow including identification, referraland escalation work processes as well as the development/update of the servicemanual.

  • In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.

  • Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
  • Ensure programme data and documents are kept and maintained, in accordance to theprogramme requirement, as well as the prevailing personal data protection andsecurity guidelines.
  • Oversee the training and professional development of the team with relevant competencies toprovide the appropriate care and support for clients and caregivers, aligning to the intended care model.
  • Other ad-hoc assignments at the discretion of the Department Head

Qualifications

  • Bachelor's Degree preferably in Social Work/ Psychology/ Sociology/ Gerontology/ Counselling
  • Minimum 3 years' experience in community healthcare settings in Singapore
  • Good knowledge of the geriatrics and community services
  • Proficiency in Google Suite applications
  • Good communication skills (oral and written)
  • Passion in community services and service oriented
  • Strong judgment and decision-making skills
  • Effective problem-solving abilities
  • Meticulous with record-keeping and attention to detail
  • Possess 1-2 years of experience in administration Meticulous and independent

Other Information

  • Ability to speak English, Mandarin and Malay to communicate with clients that are only proficient in one language would be advantageous

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