Client Onboarding

Role Overview

We are seeking an experienced Client Onboarding & Due Diligence Specialist to play a pivotal role in ensuring a seamless and compliant client journey. This role is a critical blend of client-facing onboarding (KYC) and robust operational due diligence (CDD). You will be instrumental in safeguarding our platform while providing an excellent experience for our Chinese speaking client base.

Key Responsibilities

• Client Onboarding
  • Manage the end-to-end onboarding process for corporate users on the platform, coordinating closely with Customer Support and Compliance teams
  • Ensure completeness and accuracy of customer KYC information and documentation, identifying and correcting any deficiencies in line with company policies and KYC standards
  • Support clients through the KYC process, addressing queries and facilitating document submission to ensure a smooth and efficient onboarding experience
• Client Due Diligence Operations
  • Conduct thorough reviews and timely completion of Enhanced Due Diligence (EDD) cases
  • Review, resolve, and/or escalate alerts or adverse news screening results
  • Properly disposition, document, and record the results of CDD and alert screening
  • Support KYC Periodic review process for existing corporate customers
  • Escalate high-risk customers or situations indicating unusual documentation, abnormal responses, or positive matches from screening alerts.
  • Adequately manage daily volumes in line with company standards to avoid backlogs and customer delays
  • Suggest and implement process enhancements and/or research tools to increase efficiency and accuracy in CDD operations.

Qualifications

• Minimum 2 years of direct experience in CDD, AML, and/or KYC within the financial services or cryptocurrency exchange industry covering both retail and corporate customers
• Degree holder with studies in Financial Crime, Banking and Finance, Business Administration, or other related disciplines
• Familiarity with KYC onboarding processes that include customer identification, verification, name screening, customer AML risk rating, EDD, escalations, quality assurance and/or quality control.
• Native Chinese speaker with excellent written and verbal communication skills is required to support our Mandiran-speaking client base and review KYC documentation
• Business level English (both written and spoken) is required for internal and international communications
• Relevant qualifications such as CAMS, AAMLP Core Level, or equivalent will be a significant advantage.
• Strong interpersonal and communication skills
• Self-motivated, able to work independently, and willing to accept challenges

Why BitMEX?

BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity. We actively recruit across time zones to meet growing demands and attract top global talent.

We're seeking determined, responsible, and collaborative individuals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a diverse, cross-market environment.

In addition, we offer an industry leading benefits package to our permanent employees. Here's a peek into what we offer:

• Work from home to help you find the perfect balance between work, family and personal life
• 25 days of annual leave, on top of public holidays, as well as maternity, paternity and childcare leave… etc to accommodate your growing responsibilities
• A top tier & comprehensive medical, dental and vision policy for you and your dependents
• Professional development allowance to support your career advancement
• Access to our annual wellness benefits to cultivate your physical and mental growth
• Don't forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country
• Team building & offsite events to bring our global team closer
• Life insurance coverage to provide a safety net for your family's future

#LI-CH1