Senior Operations Manager

SPD Scientific offers a comprehensive range of top-notch laboratory consumables, test-kits reagents, biomedical and laboratory equipment, and a host of microbiology culture media and diagnostic products. The company offers myriad benefits to customers in wide ranging industries, such as F&B sector, pharmaceutical, academic and government research institutions, and healthcare, by providing them the essential tools to assist in their medical research and discoveries.

Within the healthcare industry, our products are used in clinics, blood banks, and hospitalsl for research and analysis in the areas of microbiology, molecular, haematology, immunohisto-chemistry, and biochemistry. Our expertise is backed up by our experienced and highly qualified service team, offering you unparalleled experience and a unique level of support for all your purchases.

We differentiate ourselves from the competition by the value add we bring to our customers by providing a seamless level of quality service from pre-sales to post-sales support. Leveraging on our technical expertise wrought through years of experience, we seek the highest quality level in customer application support, information technology, and on-going maintenance. Meeting and surpassing all the industry's safety compliance with our products is paramount for us.

Operations & Financial Management

• To maximize the supply visibility to all markets in the BU and plays a critical role in stocks planning and replenishment and allocations to distributor markets in our regional offices.
• To ensure the successful day-to-day supply planning and shipping operations and fulfilment of jobs to achieve optimal efficiencies.
• To be responsible for budgeting, controlling costs and keeping the business on track financially through management of the supply chain and other resources to minimize costs and maximise results; Reporting and performing analysis comparing actual and budgeted metrics including activities and expenses.
• To lead and provide guidance in operational functions with the objective to achieve the set deliverable and to strive for continuous improvements.

Stakeholder & Team Management

• To coordinate with internal stakeholders to consolidate various data sources and information to enable and facilitate informed analysis for decision making.
• To perform comparative data analysis and report actual and budgeted metrics including activities and expenses in the Sales & Operation Planning Meeting.
• To provide strategic direction to Management on business risk evaluation and management, regulatory compliance and adherence.
• Supervise, mentor, and motivate a team to achieve individual and team goals.

Operational Improvements

• To review and optimize shipping and freight activities for the business with cost optimization measures and methodologies.
• To review operations processes and frameworks to achieve continual operational excellence towards internal stakeholders and external customers' satisfaction; communicate formally and present the actionable findings and feasible recommendations to Management.
• To participate in periodic business leadership meetings; developing driving strategies and programs which improve our processes and overall competitive position.
• To set deliverables for continuous improvements in supply availability with suppliers, stock health and indirect management of logistics service providers.

Qualifications:

• Degree in Supply Chain Management, or equivalent field
• Hands on experience with ERP software
• Experience with Navision/Microsoft Dynamics will be an added advantage
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Good proficiency in written and spoken English
• Critical thinker and problem-solving skills
• Team player, good time-management skills, great interpersonal and communication skills