Application Support Engineer

2 days ago

Toa Payoh, Singapore EF Software Full time $39,600 - $66,000 per year

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

  1. Provide the best to our customers through a service-oriented culture

  2. Create new value through innovation

  3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

  • Responsible for providing technical assistance and support related to applications system, software, hardware issues
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
  • Provide technical assistance and support for incoming queries and issues related to applications system, software, hardware issues
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems
  • Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

  • Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
  • Experience in basic networking support
  • Experience in supporting OS platforms such as Windows 10 and MS Office applications
  • Prefer candidates who are resourceful, good working attitude & takes initiative
  • Good communication skills and administrative skills

Job Types: Full-time, Permanent, Contract

Contract length: 12 months

Pay: $3, $3,300.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Professional development
  • Promotion to permanent employee

Education:

  • Local Polytechnic Diploma (Preferred)

Experience:

  • Application support: 2 years (Required)

Work Location: In person

  • Application Support Engineer

    2 weeks ago

    Toa Payoh, Singapore EF Software Pte Ltd Full time

    **About Us**: We are driven by our group philosophy as defined below: 1. Provide the best to our customers through a service-oriented culture 2. Create new value through innovation 3. Realise greater possibilities through advanced technology **Roles and Responsibilities**: - Responds to queries, runs diagnostic programs, isolates problem, and determines...

  • IT Support Engineer

    2 weeks ago

    Toa Payoh, Singapore EF Software Pte Ltd Full time

    **About Us**: We are driven by our group philosophy as defined below: 1. Provide the best to our customers through a service-oriented culture 2. Create new value through innovation 3. Realise greater possibilities through advanced technology **Roles and Responsibilities**: - Responsible for providing technical assistance and support related to computer...

  • IT Support Engineer

    2 weeks ago

    Toa Payoh, Singapore Stamford American International School Full time

    The school now has an exciting opportunity for an experienced **IT Support Engineer**to join our fantastic team. **About the role** **Responsibilities** - Management of IT incidents in the incident management system - Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol -...

  • Technical Support Engineer

    7 days ago

    Toa Payoh, Singapore O'Connor's Full time

    **OCS-25-001 / Technical Support Engineer** **Description** **Posting Date: 16 Jan 2025** **_ The Job_** This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of...

  • Technical Support Engineer

    7 days ago

    Toa Payoh, Singapore United Engineers Limited Full time

    **Location: Toa Payoh / Security and Sensors Division** **Posting Date: 24 Sep 2024** **_ The Job_** This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for...

  • Assistant Technical Support Engineer

    1 week ago

    Toa Payoh, Singapore O'Connor's ( 136603 ) Full time

    OCS-21-005 Location Toa Payoh **Description** **Posting Date**:13 Aug 2021** **_ The Job_** This person is responsible to provide technical support in carrying out preventive and corrective maintenance work on CCTV cameras and backend systems. Attend to service requests from customers promptly and professionally. Act as single point of contact for all...

  • Technical Support Engineer

    7 days ago

    Toa Payoh, Singapore KELE & ASSOCIATES PTE LTD Full time

    **Company Profile** This is the regional office of a US MNC located in Memphis TN, USA, This Singapore operation was established since 1996. They have been serving customers from the Asia Pacific region for the last 28 years. Their major customers are in the M & E Industry consisting of contractors, distributors and MNCs. With a wide range of products...

  • Global Technical Support Engineer

    7 days ago

    Toa Payoh, Singapore Viasat Full time

    **About us** One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and...

  • Global Technical Support Engineer

    6 days ago

    Toa Payoh, Singapore Viasat, Inc. Full time

    About us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create...

  • Desktop Engineer

    4 days ago

    Toa Payoh, Singapore Teckwah Industrial Corporation Pte Ltd Full time

    **Job Purpose**: The IT Engineer provide 1st and 2nd level Operation System Support (OSS) for Production & IT Infrastructure and Systems, End User Computing for PC hardware, Enterprise (Corporate) Applications, Telephony and related technology. **Responsibilities**: - Operation System Support (OSS) and End User Computing_ - Support, troubleshoot and...