Application Support Engineer

1 week ago

Toa Payoh, Singapore EF Software Full time $39,600 - $66,000 per year

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

  1. Provide the best to our customers through a service-oriented culture

  2. Create new value through innovation

  3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

  • Responsible for providing technical assistance and support related to applications system, software, hardware issues
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
  • Provide technical assistance and support for incoming queries and issues related to applications system, software, hardware issues
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems
  • Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

  • Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
  • Experience in basic networking support
  • Experience in supporting OS platforms such as Windows 10 and MS Office applications
  • Prefer candidates who are resourceful, good working attitude & takes initiative
  • Good communication skills and administrative skills

Job Types: Full-time, Permanent, Contract

Contract length: 12 months

Pay: $3, $3,300.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Professional development
  • Promotion to permanent employee

Education:

  • Local Polytechnic Diploma (Preferred)

Experience:

  • Application support: 2 years (Required)

Work Location: In person

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