Technical Service Representative

As a Technical Service Representative you will provide technical support and assistance, to maintain adequate records of the actual conditions and application standards witnessed on site. You will also establish and to report whether Sigma Coatings / Amercoat products and systems are applied following the specified standards and recommended procedures, to protect PPG PMC against claims and complaints, whilst enhancing the customer satisfaction. You will be reporting to FTS Manager.

Main Responsibilities

• Ensure that at all times the guidelines, as provided by the Field Technical Service Department BU PMC are followed.

• To keep accurate and detailed records of the project(s) and have the information correctly transferred to the right standard reporting forms in time, to ensure that PPG interests are protected.

• To attend the assigned projects and conduct your job in an accurate and professional manner.

• In case of any deviation of the specified standards which may or could be the cause of a claim or complaint, immediately inform the responsible Field Technical Service Manager providing all relevant information.

• To give technical assistance to all parties involved on site (i.e. yard, contractor / sub-contractor, and any other user of our products) in respect to our products.

• To keep updated on the Sigma Coatings / Amercoat products, systems and procedures and use this to the benefit of PPG PMC.

• To pass on any relevant information of the Sigma Coatings / Amercoat or competitors' products to the Country Field Technical Service Manager or Global Field Technical Service Manager (Global FTS Office).

• To be aware of the content of the Material Safety Data Sheets (MSDS), and be familiar with the local safety rules and regulations and follow them.

• To handle complaints carefully and in such a way that your actions and verbal or written reports / comments do not result in a commitment or assumption of responsibility that is outside of your authorities, which could result in PPG PMC being held liable.

• In case of complaint (potential claim) the responsible Field Technical Service Manager must be informed (involved) immediately.

Qualifications

• Education level : High school / Polytechnic School / Ships-officer or seaman qualification or similar

• Experience : Marine / Yard or Contractor experience with a coating background

• Computer skills : Microsoft Word / Excel / E-mail & Internet communication

• Fluency in business English

• Decision making, problem solving whilst safeguarding PPG interests

• Customer oriented

• Initiative, creative

• Representative in dress code and behaviour

• Know how and skills

• Adaptability

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email **********

PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.