Technical Service Representative

1 week ago


Singapore beBeeTechnical Full time

**Job Title:** Technical Service Representative

Are you passionate about providing exceptional customer service and technical support?

  • We are seeking a skilled Technical Service Representative to join our team.

As a Technical Service Representative, you will be responsible for:

Key Responsibilities:

  • Providing expert technical guidance and support to customers via phone, email, and remote access.
  • Maintaining strong relationships with existing clients through excellent communication and problem-solving skills.
  • Performing workshop tests and technical preparations to ensure proper execution and meeting performance standards.
  • Generating service reports, updating drawings, and managing relevant documentation.
  • Assisting the sales department with technical issues and handling pre- and post-work administrative tasks.
  • Undertaking ad-hoc duties as assigned.

Requirements:

  • Min. Diploma or Degree in Electronics / Instrumentation / Mechanical Engineering.
  • Experience on ship Navigation systems.
  • Relevant working experience in the maritime industry is preferred.
  • Excellent co-operative skills, good communication skills, result-oriented, and self-motivated.
  • Meticulous & methodical approach to remote case handling.
  • Service-minded with passion and patience for handling customers.
  • On-board system process knowledge, experience with Bridge systems.

Work location: Toh Guan



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