
Technical Service Representative
1 week ago
**Job Title:** Technical Service Representative
Are you passionate about providing exceptional customer service and technical support?
- We are seeking a skilled Technical Service Representative to join our team.
As a Technical Service Representative, you will be responsible for:
Key Responsibilities:
- Providing expert technical guidance and support to customers via phone, email, and remote access.
- Maintaining strong relationships with existing clients through excellent communication and problem-solving skills.
- Performing workshop tests and technical preparations to ensure proper execution and meeting performance standards.
- Generating service reports, updating drawings, and managing relevant documentation.
- Assisting the sales department with technical issues and handling pre- and post-work administrative tasks.
- Undertaking ad-hoc duties as assigned.
Requirements:
- Min. Diploma or Degree in Electronics / Instrumentation / Mechanical Engineering.
- Experience on ship Navigation systems.
- Relevant working experience in the maritime industry is preferred.
- Excellent co-operative skills, good communication skills, result-oriented, and self-motivated.
- Meticulous & methodical approach to remote case handling.
- Service-minded with passion and patience for handling customers.
- On-board system process knowledge, experience with Bridge systems.
Work location: Toh Guan
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