VOC Analyst

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With full SOC 2, HIPAA, GDPR, and EN18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

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What You Will Do

• Design and implement Plaud's end-to-end Voice of Customer (VoC) framework, integrating feedback from multiple touchpoints (App, Web, Support, Community, and Retail).

• Build scalable feedback systems — from survey design to social listening and sentiment analytics — that turn customer data into clear business actions.

• Drive executive reporting by surfacing key themes, performance trends, and customer impact stories to leadership.

• Champion customer advocacy, ensuring the user voice directly shapes product development and company decisions ownership to prioritize and communicate the most critical customer experience opportunities.

Minimum Qualifications

• 3+ years of experience in Customer Experience (CX), Insights, or VoC program management.

• Strong foundation in survey design, qualitative and quantitative analysis, and insight storytelling.

• Proven ability to translate customer data into clear business recommendations.

• Experience using CX or analytics platforms (e.g., Qualtrics, Appbot, Medallia, SurveyMonkey, or Tableau).

• Excellent communication and stakeholder management skills across technical and business teams.

Preferred Qualifications

• Background in AI, SaaS, or technology product ecosystems.

• Experience integrating social listening, app reviews, or community feedback into structured VoC reporting.

• Familiarity with text analytics, NPS/CSAT programs, and customer sentiment modeling.

• Track record of leading CX improvement initiatives that influence product or service outcomes.

• Passion for AI-driven experience innovation and building programs from 0→1.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.