Supervisor

6 days ago

Central Region, Singapore Pro-Matrix Pte Ltd Full time $90,000 - $120,000 per year
  • Operation Management - day to day operation of the Sector accounts and technical solution.
  • Ensure fulfilment of scheduled commitments for Field Service / NDCFM Team.
  • Ensure good planning and execution of service schedules / standby team deployment.
  • Plan and conduct regular training to ensure updated working knowledge for the service / facilities engineer, proactive role as Mentor.
  • Workplace Health and Safety (WHSC) motivate department staff and ensure safe & conducive work environment.
  • Manage customers' expectation and contract deliverables.
  • To prepare root cause analysis reports for equipment / product failures.
  • To attend major shutdown activity of assigned accounts.
  • Forge strong vendor relationships and manage vendor service level agreement performance.
  • To implement the Lifecycle Replacement Programme for all M&E equipment/system, business continuance and service restoration strategies, create opportunities and assist to meet sales revenue targets.
  • Provide support for any emergencies / recovery process.
  • Continuous Improvement - Ensure continuous site improvements in areas of M&E Infrastructure, green initiatives and operational processes.
  • Conduct regular review of Technical Refresh for customers.
  • Monitoring and Control Management - responsible to ensure mandatory activities / tasks are being delivered within stipulated timeline / key milestones.
  • Meet delivery schedules in data uploading as prescribed by our client and in-house process.
  • To ensure Client's Premises / Facilities are in full compliance to the Group / Local's standards and regulatory requirements.
  • Support Project - Site Acceptance Test (SAT), Integrated System Test (IST), Testing and Commissioning (T&C), User Acceptance Testing (UAT).
  • Familiarisation of System software (ERP system and D365 System).
  • Guarantee correct entries into the system and eliminate gaps in data processing.
  • Standby for client emergency and service call.
  • Plan, conduct and management of daily Service / Facilities Team deployment, discipline and attendance administration.
  • Conduct Toolbox Meeting.
  • Assist in training staff members on proper work processes, operating procedures, equipment servicing, etc.
  • Motivate site staff and ensure safe & conducive work environment.
  • Arrange for parts and services procurement to support operations.
  • Ensure the implementation and communication of company policies to direct reports.
  • Manage onsite vendors and ensure timely and quality work.
  • Provides solution proposals to clients for issues encountered on site.
  • Supports and cover duties for other Supervisors across the division as required.
  • Direct supports senior management and in the absence of the Manager.
  • Responsible for timely quotation submission and obtain of vendor quotation.
  • Ensure good planning and execution of service schedules.
  • Ensure fulfilment of scheduled commitments for Service / Facilities Team, and optimise staff utilisation and deployment.

Any other duties assigned by Field Service Manager / Manager.

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