Restaurant Captain

7 days ago

Singapore GYUSHOKU PTE. LTD. Full time $104,000 - $130,878 per year

The Restaurant Captain is responsible for supervising the dining service team and ensuring a smooth and efficient operation of the restaurant floor. This role serves as the liaison between the kitchen and service staff, while also ensuring that guests receive high-quality service and an exceptional dining experience. The Captain takes initiative to resolve guest concerns, trains junior staff, and upholds restaurant standards at all times.

Key Responsibilities:
Guest Service:
  • Greet guests professionally and courteously upon arrival.
  • Ensure guests are comfortably seated and satisfied with service throughout their visit.
  • Take orders when necessary and ensure accuracy in food and beverage delivery.
  • Handle guest complaints or feedback diplomatically and efficiently.
  • Build strong guest relationships and encourage repeat business.
Team Supervision:
  • Supervise and coordinate the activities of waitstaff, runners, and bussers.
  • Ensure the team adheres to service standards, hygiene protocols, and grooming guidelines.
  • Conduct pre-service briefings to communicate daily specials, reservations, and shift responsibilities.
  • Assist in training new team members and provide on-the-job guidance to junior staff.
Operations:
  • Ensure smooth service flow during shifts, including table turnover and service timing.
  • Coordinate closely with kitchen and bar staff for timely and correct order delivery.
  • Monitor inventory and inform management of shortages or restocking needs.
  • Assist in closing duties such as reconciliation of bills, setting up for the next service, and reporting any incidents.
Administrative:
  • Maintain proper documentation related to shift handovers, guest feedback, and incident reports.
  • Ensure compliance with health and safety regulations and restaurant SOPs.
  • Support restaurant management in organizing events, promotions, or VIP service.
Requirements:
  • Proven experience in a similar role within a high-quality restaurant or hotel.
  • Strong leadership and interpersonal skills.
  • Excellent communication and guest service abilities.
  • Ability to remain calm under pressure and handle challenging situations.
  • Basic knowledge of food, beverages, wine, and service etiquette.
  • Flexibility to work shifts, weekends, and holidays as required.

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