IT Manager, Monitoring and Insights

Job Summary

The Manager, Monitoring and Insights is responsible for leading the design, implementation, and continuous improvement of observability practices across the Marina Bay Sands IT landscape. This role ensures end-to-end visibility into system/application performance, availability, and security through effective monitoring, alerting, and automation. The role will also drive proactive incident detection and resolution, enabling a resilient and high-performing IT Operations environment.

Job Responsibilities

Observability & Monitoring

• Lead the implementation and optimization of observability platforms (e.g., ITRS Geneos, Dynatrace, etc).
• Define and maintain SLIs, SLOs, and error budgets in collaboration with internal application and infrastructure teams.
• Develop dashboards, alerts, and telemetry pipelines to ensure real-time visibility into system health and performance.
• Drive adoption of observability best practices across IT teams.

Automation & Operational Efficiency

• Automate routine operational tasks to reduce manual intervention and human error.
• Integrate observability tools with CI/CD pipelines and incident management platforms (e.g., ServiceNow).
• Promote the use of Infrastructure as Code (IaC) and configuration management tools (e.g., Ansible, Terraform).

Security & Compliance

• Collaborate with IT security teams to identify and remediate vulnerabilities through observability insights.
• Conduct security assessments and support remediation efforts.
• Promote secure configurations and compliance with standards such as SOX and PCI DSS.

Continuous Improvement & Innovation

• Stay current with industry trends, emerging technologies, and best practices in observability and IT operations.
• Lead initiatives to improve system reliability, reduce MTTR (Mean Time to Recovery), and enhance incident response capabilities.
• To work closely with Sands global Observability team to foster a culture of learning, collaboration, and operational excellence.

Job Requirements

Education & Certification

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• Preferred certifications: Azure Architect, CISSP, or equivalent.

Experience

• Minimum 8 years of experience in IT operations, systems monitoring, or infrastructure engineering.
• Familiarity with Site Reliability Engineering (SRE) principles and DevSecOps practices.
• Ability to identify and remediate vulnerabilities using observability insights.
• Knowledge of security frameworks and compliance standards (e.g., ISO 27001, PCI DSS).
• Experience with security monitoring, anomaly detection, and automated alerting.

Technical Skills

• Proven experience with observability and monitoring tools such as Dynatrace,ITRS Geneos or similar.
• Strong understanding of telemetry pipelines, log aggregation, metrics collection, and distributed tracing.
• Proficiency in scripting and automation (e.g. PowerShell) to support monitoring and alerting automation.
• Solid grasp of cloud infrastructure (Azure or Alicloud), network protocols, and operating systems (Linux/Windows).
• Working knowledge of Kubernetes (Azure Stack/Red Hat Open Shift) services would be beneficial
• Experience integrating observability with CI/CD pipelines and incident management platforms (e.g., ServiceNow).
• Experiences with relational databases (eg. SQL,MySQL, Oracle)

Other Prerequisites

• Strong analytical and problem-solving skills with a proactive, data-driven mindset.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Demonstrated leadership in cross-functional teams and the ability to drive adoption of observability practices.
• Familiarity with ITIL processes and experience managing service requests, incidents, problems, and changes.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.